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nomad2k3
Aspiring Expert
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Message 51 of 118

Re: Infinity speed drop

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1. Product name: BT Home Hub 2. Serial number: +068343+NQ41675306 3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14 4. Board version: BT Hub 5A 5. WAN: PPP Connected 6. Data sent/received: 1.0 GB / 2.5 GB 7. Broadband username: bthomehub@btbroadband.com 8. BT Wi-fi: Yes 9. 2.4 GHz Wireless network/SSID: BTInfinity2-AP2SD 10. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled 11. 2.4 GHz Wireless security: WPA2 12. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 13. 2.4 GHz Wireless network/SSID: BTWifi-with-FON
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Pete_1234
Aspiring Contributor
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Message 52 of 118

Re: Infinity speed drop

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Also in Norfolk, on the Drayton exchange, and since Christmas our speeds have slowly dropped from 80Mbps, to what is now 55Mbps, with an accompanying increase in latency. 

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nomad2k3
Aspiring Expert
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Message 53 of 118

Re: Infinity speed drop

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I have missed a couple of calls from the mods, Im sorry I cannot answer the phone between 8am and 5pm as I am at work and mobile / electronic devices are not allowed in the containment areas of the place I work.

 

Connection has been stable for another ten days but seems speed is still stuck @ 59Mb / 19Mb 

 

 Connection Status 
Help
 
ModeVDSL2  
Traffic typePTM  
DSL synchronization statusUp  
DSL up time867347  

 

 Line Status 
Help
 
 DownstreamUpstream
Attainable rate (kbit/s)5954423224
SNR margin (dB)6.17.4
Line attenuation (dB)00
Output power (dBmV)13.76.7

 

 Statistics 
Help
 
 
Path 0
Path 1
 DownstreamUpstreamDownstreamUpstream
Line rate (kbit/s)59323 19999 
CRC errors
FEC errors3011 1592 
HEC errors1341 
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Moderator
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Message 54 of 118

Re: Infinity speed drop

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Hi nomad2k3

 

I've left a message with Ronan letting him know that.

 

Cheers

Neil

Community ModeratorNeilO
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nomad2k3
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Message 55 of 118

Re: Infinity speed drop

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Thanks, hes booked an engineer visit for monday for a boost visit.

 

Results of requested speed test after resetting router

 

 
FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 56.16 Mbps
  
0 Mbps57.94 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 56.16 Mbps
 For your connection, the acceptable range of speedsis 46.35 Mbps-57.94 Mbps .
 Additional Information:
 IP Profile for your line is - 57.94 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 13.69 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 13.69Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit the FAQ if you are unable to understand the test results.

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nomad2k3
Aspiring Expert
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Message 56 of 118

Re: Infinity speed drop

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Okay its 1:25pm and the engineer booked for today Monday 19th jan 8am-1pm has failed to turn up.

 

I have to start work at 2pm so cannot wait in any longer than the expected time period.

 

Can a Mod please contact me to arrange another visit if possible, call after 5pm please or leave me a contact number to contact them as I wont be able to answer my phone between 9am and 5pm.

 

Thanks.

 

 

Also for some reason the speeds have dropped again unexpectedly...(I have left the BTHH5 plugged in since disconnecting the openreach modem for the speed tes the mod requested resulted in a speed drop and so didnt want to risk it dropping again) 

 

(EDIT)  Oddly the maximum data rate has increased slightly, but again i dont want to disconnect my hub until an engineervisits or im told otherwise, im unsure what has caused the extra drop in speed.

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41675306
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:BT Hub 5A
5. VDSL uptime:4 days, 19:13:26
6. Data rate:17533 / 54206
7. Maximum data rate:22748 / 64428
8. Noise margin:6.2 / 6.5
9. Line attenuation:0.0 / 14.7
10. Signal attenuation:0.0 / 14.8
11. Data sent/received:3.2 GB / 3.4 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
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nomad2k3
Aspiring Expert
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Message 57 of 118

Re: Infinity speed drop

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Okay so the engineer arrived today and i explained the problem.

 

He tested my line and I was told for the umpteenth time that mine line is "perfect" so he did a line reset (which he incidentally called a Boost and then went on to explain that BT themselves can now reset profiles remotely and wondered why they had sent out and engineer as they 'BT' can also do the majority of the tests remotely and are pretty accurate).

 

Anyways it made virtually no difference as my connection had reset to 59/19   (see below) 

 

this is still well below my previous 76/20 connection which I had for several months solid, its also well below my predicted speed on the BT website (even the now slower prediction of 64-80 mb)

 

The engineer saidhe will monitor the connection throughout the day to see if it improves, if not he said he would look at the cabinet ect...

 

DSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:22:01
Downstream:59.96 Mbps
Upstream:19.53 Mbps

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test: -provides background information.

 Download Speed
 57.01 Mbps
  
0 Mbps58.81 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 57.01 Mbps
 For your connection, the acceptable range of speedsis 47.05 Mbps-58.81 Mbps .
 Additional Information:
 IP Profile for your line is - 58.81 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 14.99 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 14.99Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 


Please visit the FAQ if you are unable to understand the test results.

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ41675306
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated 21/01/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:18:32
6. Data rate:19999 / 61400
7. Maximum data rate:21810 / 61435
8. Noise margin:7.3 / 6.5
9. Line attenuation:18.4 / 14.8
10. Signal attenuation:18.5 / 14.8
11. Data sent/received:0.8 MB / 0.6 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:

Yes

 

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Distinguished Guru
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Message 58 of 118

Re: Infinity speed drop

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Can you reboot the modem and then repost the line stats from the HH5 please?

 

These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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nomad2k3
Aspiring Expert
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Message 59 of 118

Re: Infinity speed drop

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That is after a reboot but i can do it again..

 

 

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Distinguished Guru
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Message 60 of 118

Re: Infinity speed drop

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Yes please
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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