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Boudges
Aspiring Expert
289 Views
Message 11 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

connecting to the test socket eliminates any problems that could be caused by extension wiring in your home

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Distinguished Sage
Distinguished Sage
285 Views
Message 12 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works


@Boudges wrote:

connecting to the test socket eliminates any problems that could be caused by extension wiring in your home


... assuming that the extensions are disconnected when you remove the face plate and that they have not been star wired. To be sure check the extensions for a dial tone when you connect to the master socket. There should not be any tone.

Boudges
Aspiring Expert
274 Views
Message 13 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

ah yes! "internal wiring" would have been better. Sorry Smiley Sad

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gazamataz
Contributor
262 Views
Message 14 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

Product name:

BT Hub 6A

Serial number:

+084319+NQ62052623

Firmware version:

SG4B1000223E

Firmware updated:

24-Nov-2016

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 22 Hours 0 Minutes 10 Seconds

Data rate:

3.35 kbps / 25.56 kbps

Maximum data rate:

3352 / 26795

Noise margin:

6 / 6.5

Line attenuation:

25.5

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

3780 MB Uploaded / 2278 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-G7M2

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-G7M2

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:10:52:41

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
239 Views
Message 15 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

You need an engineer visit.
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gazamataz
Contributor
229 Views
Message 16 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

Can you elaborate  ?  do you think a Mod will pick this up and arrange  ???

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Distinguished Sage
Distinguished Sage
222 Views
Message 17 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

No, you need to report a fault on 0800 111 4567

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gazamataz
Contributor
212 Views
Message 18 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

Thanks but what exactly from the stats indicates to you that there is a fault,  would be useful to know for the future.

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Distinguished Sage
200 Views
Message 19 of 19

Re: Infinity speed has dropped by 12Mb - now Ultra HD sport no longer works

The max rate is below the mininum expected speed for yor line
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