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jbg2160
Newbie
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Message 1 of 7

Infinity speed problem

The "acceptable range" (according to BT info) of speed for my Infinity broadband is 20 to 38 Mbps.  Each morning I have to reset/restart my BT Hub 3 as the indicated download speed (on the BT Wholesale speed test) is a mere 1 to 3 Mbps.  Why should this be?  

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6 REPLIES 6
Distinguished Guru
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Message 2 of 7

Re: Infinity speed problem

Possibly a faulty HH3, have you tried a factory reset?
http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-home-hub-to-its-factory-...
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jbg2160
Newbie
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Message 3 of 7

Re: Infinity speed problem

I've done a paper-clip reset, but don't know how to do a factory one...

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Sage
Sage
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Message 4 of 7

Re: Infinity speed problem


@jbg2160 wrote:

I've done a paper-clip reset, but don't know how to do a factory one...


That is a factory reset.

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jbg2160
Newbie
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Message 5 of 7

Re: Infinity speed problem

Sorry - I missed the hyperlink. Just going there now
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jbg2160
Newbie
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Message 6 of 7

Re: Infinity speed problem

Yes - done. Apparently a factory reset is the paper-clip one.
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Distinguished Guru
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Message 7 of 7

Re: Infinity speed problem

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed still falls overnight.

 

To do that follow these steps:

Step 1: Remove the homehub from the modem cable

Step2: Connect your pc/laptop to the modem via the cable instead

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

 

However, please note that this will stop any other access apart from the PC

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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