Infinity upgrade from 52mb to 76mb failure

Rosin_Ddu · ‎06-01-2018

Good evening all!

Recently, just before Christmas, I attempted to upgrade my broadband from 52mb to 76mb for free as part of the "My Deal" offer for existing customers.

However, despite signing a new contract, my broadband has not been upgraded.

As a result Iam now stuck with a new contract with no improvement in service.

I have attempted to contact BT customer service, whos only response was to send out a new Home Hub.

Can anyone offer any advice as to the next steps I can take please.

Thanks!

Rosin_ddu

imjolly · ‎06-01-2018

there are posts on forum about this already here is one https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity1-new-contract-said-quot-Up-to-76Mb...

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Rosin_Ddu · ‎20-01-2018

Thank you for that information, I have read through it throughly.

However the point still remains that BT did not upgrade my line in exchange for the recontract.

As a result I would like to return to the original contract length.

Would you be able to direct me to those who would be able to do this please.

Thank you

Rosin Ddu

imjolly · ‎20-01-2018

Phone the options team 0800800030

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Infinity upgrade from 52mb to 76mb failure

Re: Infinity upgrade from 52mb to 76mb failure

Re: Infinity upgrade from 52mb to 76mb failure

Re: Infinity upgrade from 52mb to 76mb failure