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Rosin_Ddu
Aspiring Expert
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Message 1 of 4

Infinity upgrade from 52mb to 76mb failure

Good evening all!

 

Recently, just before Christmas, I attempted to upgrade my broadband from 52mb to 76mb for free as part of the "My Deal" offer for existing customers.

However, despite signing a new contract, my broadband has not been upgraded.

As a result Iam now stuck with a new contract with no improvement in service.

I have attempted to contact BT customer service, whos only response was to send out a new Home Hub.

 

Can anyone offer any advice as to the next steps I can take please.

Thanks!

 

Rosin_ddu

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Infinity upgrade from 52mb to 76mb failure

there are posts on forum about this already  here is one  https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity1-new-contract-said-quot-Up-to-76Mb...



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Rosin_Ddu
Aspiring Expert
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Message 3 of 4

Re: Infinity upgrade from 52mb to 76mb failure

Thank you for that information, I have read through it throughly.

 

However the point still remains that BT did not upgrade my line in exchange for the recontract.

As a result I would like to return to the original contract length.

 

Would you be able to direct me to those who would be able to do this please.

 

Thank you

Rosin Ddu

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imjolly
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Message 4 of 4

Re: Infinity upgrade from 52mb to 76mb failure

Phone the options team 0800800030



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