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WRC1
Beginner
308 Views
Message 1 of 8

Infinity went down on 28/12 and still not back?????????

My infinity broadband went down on the 28/12 (hub permenent orange but phone line OK). Registered the fault with BT and have since been given the run around by call centre staff. Have been given three dates for resolution so far and have just called again to find it's now been stretched to the 9/1 - why what is going on? I do not have access to my bank, pension or cannot order my medication. Cannot get radio or music as all wi-fi based. I really need some help and quickly as my BB has already been down for nine days?

Help!

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7 REPLIES 7
Sage
Sage
301 Views
Message 2 of 8

Re: Infinity went down on 28/12 and still not back?????????

Which exchange are you on?

WRC1
Beginner
292 Views
Message 3 of 8

Re: Infinity went down on 28/12 and still not back?????????

Not sure how I can find that out but I live in Knutsford Cheshire.

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Distinguished Sage
287 Views
Message 4 of 8

Re: Infinity went down on 28/12 and still not back?????????

Is your phone line working and not clear of noise?
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smf22
Recognised Expert
278 Views
Message 5 of 8

Re: Infinity went down on 28/12 and still not back?????????

Put your phone number into the Broadband Availability Checker and it will tell you the exchange and cabinet.

 

If you post the results to the forum remember to remove your phone number.

 

Regards

WRC1
Beginner
264 Views
Message 6 of 8

Re: Infinity went down on 28/12 and still not back?????????

Found it with help - it is Knutsford exchange and cabinet 18.

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WRC1
Beginner
262 Views
Message 7 of 8

Re: Infinity went down on 28/12 and still not back?????????

Yes phone line is working and clear of noise.

Regards

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Moderator
Moderator
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Message 8 of 8

Re: Infinity went down on 28/12 and still not back?????????

Thanks for confirming those details @WRC1. I'll be happy to lend a hand from here.

 

Can you please drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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