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Mediumgear
Beginner
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Message 1 of 3

Infinity1 speed degredation

For the past couple of weeks our broadband has been terrrible making it impossible to watch films etc

Tested speed to find 2.21 MB download and .046 upload - the speed test say average for my postcode is 17mb - I don't know what these numbers mean but we are not enjoying our BT experience at the moment hope someone can help 😞
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Infinity1 speed degredation

if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12

 

 

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  must be done with wired connection  btspeedtester

 

 

 

can you enter your phone number and post results  remember to delete number wholesale FTTC check

 

 

 

try quiet line test   dial 17070 option 2  should be quiet and best with corded phone



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Moderator
Moderator
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Message 3 of 3

Re: Infinity1 speed degredation

Hi @Mediumgear and welcome.

 

Are you sure you're on Infinity? Can you give more details as requested by @imjolly? I'm sure we'll be able to help you with this.

 

Cheers

 

David

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