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Marozi
Beginner
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Message 1 of 9

Infinty 2 Slooooow!!

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Hi I hope someone can help, I know there are probably answers to this on other posts but my internet is so slow at the mo its difficult to search the forums.

 

Recently ive noticed lots of issues with latency while gaming/streaming etc and it was so bad today I did a speed test which came up as 0.88mbps!! (usually about 60mbps), so I reset the HH3 but not joy, my pc is connected via ethernet but I also get similar speeds when using my ipad via wifi.

 

Spoke to BT and they got me to run the BT Wholesale test which comes up at 57mbps, so I tried resetting the openreach modem, reseating cables and restoring the HH3 to factory defaults and its still around 1mbps!

Because the BT test shows 57mbps BT have said there is no problem and refuse to assist apart from offering to change the wifi channels?!!

 

Ive tried several speed tests and thet are all around 1-3mbps although the upload speed seems normal (15-18mbps), also tried disabling firewall on HH3 with no improvement.

 

Im convinced theres a fault with the router or modem but dont know where to go from here, any help would be greatly appreciated.

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highpriest
Contributor
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Message 2 of 9

Re: Infinty 2 Slooooow!!

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Hah, I just created a thread mentioning the same thing! Looks like it's not just me. Where are you based? I'm in Winchester, Hampshire.

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Marozi
Beginner
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Message 3 of 9

Re: Infinty 2 Slooooow!!

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Thats curious, I'm in Winchester too 😄

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Infinty 2 Slooooow!!

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Are you using wired or wireless for your test?  Needs to be wired



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Distinguished Sage
Distinguished Sage
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Message 5 of 9

Re: Infinty 2 Slooooow!!

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Like other thread did you check. http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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Marozi
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Message 6 of 9

Re: Infinty 2 Slooooow!!

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PC is wired but also tested via wifi and both are the same

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highpriest
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Message 7 of 9

Re: Infinty 2 Slooooow!!

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Same here. Wired and wireless, everything is struggling. Seeing intermittent packet loss and very high ping times as well.

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Marozi
Beginner
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Message 8 of 9

Re: Infinty 2 Slooooow!!

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BT.JPG

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Marozi
Beginner
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Message 9 of 9

Re: Infinty 2 Slooooow!!

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Seems to be back to normal now, seems Winchester had a problem.  Thx for the replies

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