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Newbie
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Message 1 of 4

Intermittant and slow broardband connection

My internet is very tempermnetal, with speeds between 0.05mbps and 41mbps. i have had an engineer to look and he stated there was a fault with the line (noiseyline) i then had a second engineer stating the line was good. Both faults have now been closed. I have registered a complaint with BT but they have not responded. Where do i go from here?

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Intermittant and slow broardband connection

check for line noise  dial 17070 option 2  should be silent and best with corded phone from test socket



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Newbie
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Message 3 of 4

Re: Intermittant and slow broardband connection

hi,

thanks for the swift reply, however, I do not have a telephone connected I only use for internet

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Intermittant and slow broardband connection

the most basic check for broadband problems is first to make sure you have a dial tone and then is there any line noise.  can you borrow a phone just try try test



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