Can anyone help me as we have been plagued with intermittent broadband now for 6-12 months ...
After much complaining to BT they eventually sent an engineer to look at the problem who replaced the box on the outside of the house which had degraded and the BT box on the inside aswell for a newer version. He reckoned that the bad weather had been playing its part earlier this year but said that we should should contact BT again if the problems persisted as the line might need replacing.
We continue to have intermittent broadband but when I test the speed of the line after the breaks we keep getting the download figures from BT Wholesale Performance Test are off the charts. They often indicate 450 / 400 / 350 Mbps when normall we would expect something around 60-70 Mbps.
BT promised to send another engineer who I saw across the road at a retail business but never actually contacted me and the situation has not improved. Any suggestions what might be causing these very high speed readings immediately after the broadband outage and if it can be fixed in anyway ?
Solved! Go to Solution.
can you post the stats from your router
when running btspeedtester try using IE/Edge as there have been reported problems similar to your using firefox and chrome
Hi Jolly, Is this what you need:
looking for router stats if hh6 then advanced settings then technical log information and if hh5 then troubleshooting then helpdesk
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ51301286|
|3. Firmware version:||Software version 184.108.40.206.220.127.116.11.2 (Type A) Last updated 13/07/17|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||13 days, 04:06:14|
|6. Data rate:||20000 / 72113|
|7. Maximum data rate:||25847 / 83437|
|8. Noise margin:||9.5 / 5.7|
|9. Line attenuation:||16.9 / 15.8|
|10. Signal attenuation:||16.8 / 15.8|
|11. Data sent/received:||10.4 GB / 308.8 GB|
|12. Broadband username:||bthomehub@btbroadbanddotcom|
|13. BT Wi-fi:||Yes|
|14. 2.4 GHz Wireless network/SSID:||BTHub5-25QP|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||BTHub5-25QP|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||00:37:b7:20:53:e6|
|24. Modulation:||G.993.2 Annex B|
|25. Software variant:||AA|
|26. Boot loader:||1.0.0|
Also noted this article in my search for help and wondered if you thought it was good advice or not:
http://www.expertreviews dot co dot uk/networks/1403054/bt-home-hub-5-settings-guide-how-to-make-it-faster-and-less-irritating
Wondered if you had any feedback on the information provided
Can you suggest anything further?
your last router stats look ok with speed near attainable and noise margin about normal 6db only change I would make is to split the wireless networks by adding a 5 to the 5ghz network and select the channels manually rather than on auto