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tharsos
Beginner
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Message 1 of 2

Intermittent Connection - Infinity 1

Hello,

I have been having an intermittent connection for the last 10 days, and my connection drops multiple times per day.

 

The speedtest looks fine, but here is the information from the router:

 

 

This is a list of your BT Smart Hub settings and current statistics.
Product name:
BT Hub 6A

Firmware version:

SG4B1000B316
Firmware updated:

01-Aug-2017
Board version:

1.0
Gui version:

1.64.0
DSL uptime:

0 Days, 0 Hours 15 Minutes 23 Seconds
Data rate:

10.00 Mbps / 39.08 Mbps
Maximum data rate:

17276 / 42314
Noise margin:

8.9 dB / 1.8 dB
Line attenuation:

19.8 dB
Signal attenuation:
VPI / VCI:

0/38
Modulation:

G_993_2_ANNEX_B
Latency type:

Fast Path
Data sent / received:

59 MB Uploaded / 527 MB Downloaded
Broadband username:

bthomehub@btbroadband.com
BT Wi-fi:

Not active
2.4 GHz wireless network name:

BTHub6-M3ZX
2.4 GHz wireless channel:

Smart (Channel 11)
5 GHz wireless network name:

BTHub6-M3ZX
5 GHz wireless channel:

Smart (Channel 36)
Wireless security:

WPA2 (Recommended)
Wireless mode:

Mode 1
Firewall:

On
MAC address:

F4:6B:EF:0B:E8:2F
Software variant:

-
Boot loader:

7.33.1

 

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Moderator
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Message 2 of 2

Re: Intermittent Connection - Infinity 1

Hi @tharsos and thanks for posting.

 

Sorry you're having problems with the connection dropping. Have you checked for any noise on the line? If not can you try connecting a phone to the test socket and dialling 17070 option 2. Let me know how you get on.

 

Cheers

 

David

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