I have been having an intermittent connection for the last 10 days, and my connection drops multiple times per day.
The speedtest looks fine, but here is the information from the router:
This is a list of your BT Smart Hub settings and current statistics.Product name:BT Hub 6AFirmware version:SG4B1000B316Firmware updated:01-Aug-2017Board version:1.0Gui version:1.64.0DSL uptime:0 Days, 0 Hours 15 Minutes 23 SecondsData rate:10.00 Mbps / 39.08 MbpsMaximum data rate:17276 / 42314Noise margin:8.9 dB / 1.8 dBLine attenuation:19.8 dBSignal attenuation:VPI / VCI:0/38Modulation:G_993_2_ANNEX_BLatency type:Fast PathData sent / received:59 MB Uploaded / 527 MB DownloadedBroadband username:firstname.lastname@example.orgBT Wi-fi:Not active2.4 GHz wireless network name:BTHub6-M3ZX2.4 GHz wireless channel:Smart (Channel 11)5 GHz wireless network name:BTHub6-M3ZX5 GHz wireless channel:Smart (Channel 36)Wireless security:WPA2 (Recommended)Wireless mode:Mode 1Firewall:OnMAC address:F4:6B:EF:0B:E8:2FSoftware variant:-Boot loader:7.33.1
Hi @tharsos and thanks for posting.
Sorry you're having problems with the connection dropping. Have you checked for any noise on the line? If not can you try connecting a phone to the test socket and dialling 17070 option 2. Let me know how you get on.