We have had years of intermittent faults on the line which have been unresolved.
we were promised when we got fibre all these faults would go away, which they havn't up until yesterday the router was connected at 80 it is now only connecting at 36. It has been plugged into the test socket since day 1 there hasn't been a day when it hasn't dropped usually every 3hrs or so we are getting fed up with this and just want this to be resolved before we switched to BT infinity we had Sky standard broadband which dropped everyday the executive team at sky was unable to fix the fault because the line was 7km long according to openreach engineers.
All we get from openreach is you have a perfect line if the line was perfect why does the speed drop so much and why does it go on and off all the time. The fibre cabinet is about 150m or so it it is a new cabinet that was installed in April and didn't go live until end of July.Why is the max speed only showing as 47mbps last night at 11pm it was showing up as 99mbps I don't want this going round in circles with BT India we have always had problems with the line I have performed the Quietline test no noise.
The line Attenuation does seem to Fluctuate between 17 and 19 I think the issue could be the cable to to the house because I live in a Semi-detached house and we are all on the same poles next doors cable branches off our telegraph pole they have no issue whatsoever with there broadband dropping so could it be the dropwire cable causing the issues? we have aways had significantly less broadband than them we used to only get between 2-2.5 while they got 5.
The line attenuation jumps alot It goes between 16-19, all the time these are the stats from last night when it was working on 80. It was on 80 since day 1 with constant drops something is seriously wrong with it now though.
I have just plugged Smart hub in and got this what is going on?
I'll leave the Smart hub in for a week or so to see how it gets on, the router is connected directly into the test socket same as the billion router was so I dunno why the speeds drop so much if It continues then I will get a engineer to have at look the line
The line has never really been stable anyway the most uptime i've ever had was about 2 days.
The internet continues to drop going in circles now about what else to do about it can someone help this has been going on now for years.
We've had 30+ engineers that tell us nothing is wrong with the line. Can a Mod help me with this BT don't think they're is anything wrong with the line.