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buzbyc
Beginner
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Message 1 of 7

Intermittent slow speeds, particularly during daytime

Morning all,

Would be interested in people's thoughts.  Over the last couple of weeks we've been really struggling with speeds in the daytime particularly, and with two of us working from home needing consistent access this is becoming a problem.

As an example getting high 20's download speed this morning and now it's pretty poor and very variable (as an example check on fast.com from phone currently saying 130kbps).  Here are the stats from the router below if that helps.

Thanks in advance

Nick

Product code:Smart Hub 2
 

 

Serial number:+091298+2129001295
 

 

Firmware version:v0.24.04.11017-BT
 

 

Firmware updated:unknown
 

 

Board version:R01
 

 

GUI version:1.71 05_06_2020
 

 

DSL uptime:0 days,19 Hours10 Mins01 Secs
 

 

Data rate:5.924 Mbps / 34.998 Mbps
 

 

Maximum data rate:5.987 Mbps / 46.035 Mbps
 

 

Noise margin:6.0 / 6.9
 

 

Line attenuation:7.0 / 21.9
 

 

Signal attenuation:6.9 / 26.8
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:2.1 GB Uploaded / 5.5 GB Downloaded
 
 

BT Wi-fi:Activated

 

 

2.4 GHz wireless network name:BT-X6CMGJ
 

 

2.4 GHz wireless channel:Smart (Channel1)
 

 

5 GHz wireless network name:BT-X6CMGJ
 

 

5 GHz wireless channel:Smart (Channel44)
 

 

Wireless security:WPA2 (Recommended)
 

 

Wireless mode:Mode 1
 

 

Firewall:On
 

 

MAC address:D4:86:60:1B:DA:CA
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)
 

 

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imjolly
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Message 2 of 7

Re: Intermittent slow speeds, particularly during daytime

your connection time is only 19hrs is that due to hub dropping connection or manual reset? 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

you need to test your download speed using an ethernet connection not over wifi as wifi is subject possible interference from within your home

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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buzbyc
Beginner
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Message 3 of 7

Re: Intermittent slow speeds, particularly during daytime

Thanks very much for your reply.

Quiet line test done (unfortunately only have a cordless phone), but sounded silent.

Download speed via ethernet 0.8mbps when just checked.

Results from checker below:

 

buzbyc_0-1638268456652.png

 

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buzbyc
Beginner
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Message 4 of 7

Re: Intermittent slow speeds, particularly during daytime

Sorry, forgot to say - manual reset

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imjolly
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Message 5 of 7

Re: Intermittent slow speeds, particularly during daytime

can your run btspeedtester and post results must be with ethernet connection

https://www.speedtest.btwholesale.com/

have you been doing a few manual resets trying to get better speed?



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buzbyc
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Message 6 of 7

Re: Intermittent slow speeds, particularly during daytime

Apologies - just realised I posted this on the fibre forum and not the ADSL one - could anyone advise how I can move this over?

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pippincp
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Message 7 of 7

Re: Intermittent slow speeds, particularly during daytime

You are on the correct forum, you have VDSL (FTTC) not ADSL.