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Newbie
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Message 1 of 4

Internet Disconnecting And Reconnecting

Does anybody know how to fix Internet Disconnecting And Reconnecting because all the time when I play games on my pc or something like that every 20 mins or something it disconnects then reconnects again

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Internet Disconnecting And Reconnecting

are you using wifi or ethernet?  is it the hub that is dropping internet connection - lights changing from blue - or is it you wifi connection that is dropping

post hub stats  if hh5 then troubleshooting then helpdesk   if hh6 then advanced settings then technical log information

any line noise   dial17070 option 2  should be silent and best with corded phone



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Newbie
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Message 3 of 4

Re: Internet Disconnecting And Reconnecting

Im using wifi from my pc so im not sure if its my pc or the router
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Recognised Expert
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Message 4 of 4

Re: Internet Disconnecting And Reconnecting


@ItsBenanwrote:
Im using wifi from my pc so im not sure if its my pc or the router

@imjolly asked you if you can let us know if the router lights change colour during the time your connection drops.

 

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