When I first upgraded to fibre to the cabinet broadband I had a download speed of 33-35 Mbs and upload of 5+Mbs. About 18 months ago upgraded to HH 6A and the subsequent download speed was reduced to around 30Mbps. BT at the time said I should expect 30-35 Mbs with a minimum of 30Mbps. It remained around or just under 30 Mbps until last week when the incoming cable was damaged outside my boundary. It was repaired, and service resumed, but at 21.5 Mps download and 4.02 Mbps upload. I asked BT to do a line check and they said there was no fault. I was asked to monitor the speed for 48 hours. 6 days later without any further disconnection the speeds remain at the reduced level. Can this be reset to the speed I was getting before? As I see it through no fault of mine I'm now not getting the agreed level of service. Any advice appreciated.
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Could you post the connection stats from the hub.
HH6 Advanced settings/technical log
Sorry new to the Forum, could you advise how to do this. I have the printouts from the techlog and also a copy of the availability checker for my line taken this evening showing 30Mbs plus dowstream availablity.
Use photos to post your information
Below is waht I see at the Advanced Settings and the Availability Checker.
Thanks for your patience.
Can't be as I copied your post from a previous time and use it😂😂😂
Is there any line noise. Try quiet line test. Dual 17070 option 2 should be silent and best with corded phone
are you connected to test socket with a filter to eliminate your internal wiring causing problems