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sjjenner
Beginner
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Message 1 of 2

Internet connection drops in the evenings

Hi there,

I am encountering a problem where my internet connection drops a number of time each evening.I wonder if anyone can give me advise. I've followed the steps of ensuring the 2.4 and 5 GHz SSIDs are different etc. but the disconnections still occur.

Below is a segment from the event log for the last disconnection. 

 

17:14:14, 11 Jan. (85397.850000) CWMP: session closed due to error: No response

17:14:14, 11 Jan. (85397.810000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

17:14:14, 11 Jan. (85397.800000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

17:14:14, 11 Jan. ath00: STA 00:21:6b:ae:12:fe IEEE 802.11: Client associated

17:14:14, 11 Jan. ath00: STA 00:21:6b:ae:12:fe IEEE 802.11: Client disassociated

17:14:02, 11 Jan. (85386.370000) PTM over DSL is up

17:13:43, 11 Jan. (85367.370000) CWMP: session closed due to error: No response

17:13:41, 11 Jan. (85364.650000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

17:13:41, 11 Jan. (85364.640000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

17:13:40, 11 Jan. (85364.220000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

17:13:34, 11 Jan. (85357.750000) PTM over DSL is down after 1421 minutes uptime

17:13:34, 11 Jan. (85357.750000) PPPoE is down after 1420 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]

17:13:31, 11 Jan. (85354.990000) OpenWiFi IPSec connection is down

17:13:28, 11 Jan. (85351.540000) PPP LCP Send Termination Request [User request]

17:13:05, 11 Jan. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 xxx.xxx.xxx.xxx- >xxx.xxx.xxx.xxx on ppp3)

17:13:02, 11 Jan. BLOCKED 1 more packets (because of ICMP replay)

17:13:02, 11 Jan. OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1xxx.xxx.xxx.xxx- >xxx.xxx.xxx.xxx on ppp3)

 

1. Product name: BT Home Hub

2. Serial number: +068343+NQ53209901

3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 13/10/15

4. Board version: BT Hub 5A

5. DSL uptime: 0 days, 00:05:56

6. Data rate: 1997 / 20205

7. Maximum data rate: 2421 / 20522

8. Noise margin: 6.0 / 6.3

9. Line attenuation: 37.0 / 31.0

10. Signal attenuation: 37.3 / 26.5

11. Data sent/received: 745.5 MB / 10.3 GB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

14. 2.4 GHz Wireless network/SSID: BTHub5-RKTK

15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4 GHz Wireless security: WPA2

17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)

18. 5 GHz Wireless network/SSID: BTHub5-5G

19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5 GHz Wireless security: WPA2

21. 5 GHz Wireless channel: Automatic (Smart Wireless)

22. Firewall: Default

23. MAC Address:xxx.xxx.xxx.xxx

24. Modulation: G.993.2 Annex B

25. Software variant: AA

26. Boot loader: 1.0.0

 

PS: This didn't happen when I had the seperate infinity box and wifi just. Just started with the move to HH5.

(I've remove any specfiic address info).

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Internet connection drops in the evenings

The events are due to BT updating the firmware/configuration of the hub. Possibly repeatedly due to lack of success. You could try a factory reset of the hub, seems to cure a lot of ills.

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