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Ian_Ian_Brown
Beginner
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Message 1 of 5

Internet down in Haddington. Hub can't connect to Internet

And again the Internet is down for no reason. What the hell! Seriously
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Message 2 of 5

Re: Internet down in Haddington. Hub can't connect to Internet

Hi Ian_Ian_Brown,

 

Please post BT Home Hub 5 stats: http://192.168.1.254 > Troubleshooting > Helpdesk.

 

Please complete a BT Speed Test using a wired connection and post further results: http://speedtest.btwholesale.com

 

Please post result from the BT Broadband Availability Checker and remember to delete out your phone number: http://dslchecker.bt.com

 

Please complete a quiet line test. Dial 17070 and select option 2. The line should be quiet.

 

Are you connected via a SSFP or via a microfilter in the test socket?

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Distinguished Sage
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Message 3 of 5

Re: Internet down in Haddington. Hub can't connect to Internet

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Ian_Ian_Brown
Beginner
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Message 4 of 5

Re: Internet down in Haddington. Hub can't connect to Internet

Hello, I just came from work and I see the internet is working at the moment.

 

I would like to note that I have spoken to someone from customer service at 5 AM this morning and they tested the line asuring me that it's a fault in the network. Upon researching this further (say about 5 minutes later)they said that they have found a few messages stating that there is work in progress at the exchange in my area.

 

Is there any point in posting the information required earlier considering the internet is now working?

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Distinguished Sage
Distinguished Sage
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Message 5 of 5

Re: Internet down in Haddington. Hub can't connect to Internet

no point



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