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mikeyb31
Newbie
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Message 1 of 5

Internet dropping randomly - help appreciated

Hi guys,

My connection drops intermittently, there doesn't appear to be any pattern to it but tonight it has dropped several times... very frustrating! 😞

I'm using the the EchoLife HG612 Huawei with EdgeRouter X. Please see the logs below.
Any help or advice is greatly appreciated - thank you. Mike.

Nov 19 21:46:17 ubnt ntpd_intres[4918]: host name not found: 3.ubnt.pool.ntp.org
Nov 19 21:46:17 ubnt ntpd_intres[4918]: host name not found: 2.ubnt.pool.ntp.org
Nov 19 21:46:17 ubnt ntpd_intres[4918]: host name not found: 1.ubnt.pool.ntp.org
Nov 19 21:46:17 ubnt ntpd_intres[4918]: host name not found: 0.ubnt.pool.ntp.org
Nov 19 21:46:16 ubnt pppd[1540]: Modem hangup
Nov 19 21:46:16 ubnt pppd[1540]: Connection terminated: no multilink.
Nov 19 21:46:15 ubnt ntpd[4912]: proto: precision = 40.261 usec
Nov 19 21:46:15 ubnt ntpd[4911]: ntpd 4.2.6p2@1.2194-o Fri Jun 22 15:11:39 UTC 2018 (1)
Nov 19 21:46:13 ubnt ntpd[3041]: ntpd exiting on signal 15
Nov 19 21:46:10 ubnt pppd[1540]: Serial link appears to be disconnected.

Nov 19 20:59:25 ubnt ntpd[3041]: proto: precision = 41.300 usec
Nov 19 20:59:25 ubnt ntpd[3040]: ntpd 4.2.6p2@1.2194-o Fri Jun 22 15:11:39 UTC 2018 (1)
Nov 19 20:59:23 ubnt ntpd[2832]: ntpd exiting on signal 15
Nov 19 20:59:21 ubnt pppd[1540]: Unsupported protocol 'IPv6 Control Protovol' (0x8057) received
Nov 19 20:59:18 ubnt pppd[1540]: secondary DNS address 81.139.56.100
Nov 19 20:59:18 ubnt pppd[1540]: primary DNS address 81.139.57.100
Nov 19 20:59:18 ubnt pppd[1540]: remote IP address 172.16.15.94
Nov 19 20:59:18 ubnt pppd[1540]: local IP address 86.171.101.109

Nov 19 20:58:44 ubnt ntpd_intres[2838]: host name not found: 3.ubnt.pool.ntp.org
Nov 19 20:58:44 ubnt ntpd_intres[2838]: host name not found: 2.ubnt.pool.ntp.org
Nov 19 20:58:44 ubnt ntpd_intres[2838]: host name not found: 1.ubnt.pool.ntp.org
Nov 19 20:58:44 ubnt ntpd_intres[2838]: host name not found: 0.ubnt.pool.ntp.org
Nov 19 20:58:43 ubnt pppd[1540]: Modem hangup
Nov 19 20:58:43 ubnt pppd[1540]: Connection terminated: no multilink.
Nov 19 20:58:42 ubnt ntpd[2832]: proto: precision = 41.782 usec
Nov 19 20:58:42 ubnt ntpd[2831]: ntpd 4.2.6p2@1.2194-o Fri Jun 22 15:11:39 UTC 2018 (1)
Nov 19 20:58:40 ubnt ntpd[2414]: ntpd exiting on signal 15
Nov 19 20:58:37 ubnt pppd[1540]: Serial link appears to be disconnected.

Nov 19 20:50:08 ubnt ntpd_intres[2199]: host name not found: 3.ubnt.pool.ntp.org
Nov 19 20:50:08 ubnt ntpd_intres[2199]: host name not found: 2.ubnt.pool.ntp.org
Nov 19 20:50:08 ubnt ntpd_intres[2199]: host name not found: 1.ubnt.pool.ntp.org
Nov 19 20:50:08 ubnt ntpd_intres[2199]: host name not found: 0.ubnt.pool.ntp.org
Nov 19 20:50:06 ubnt pppd[1540]: Modem hangup
Nov 19 20:50:06 ubnt pppd[1540]: Connection terminated: no multilink.
Nov 19 20:50:06 ubnt ntpd[2193]: proto: precision = 40.550 usec
Nov 19 20:50:06 ubnt ntpd[2192]: ntpd 4.2.6p2@1.2194-o Fri Jun 22 15:11:39 UTC 2018 (1)
Nov 19 20:50:04 ubnt ntpd[25536]: ntpd exiting on signal 15
Nov 19 20:50:00 ubnt pppd[1540]: Serial link appears to be disconnected.

 

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Message 2 of 5

Re: Internet dropping randomly - help appreciated

Have you checked your line for noise - dial 17070 option 2 should be silent and best with corded phone 



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mikeyb31
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Message 3 of 5

Re: Internet dropping randomly - help appreciated

Hi imjolly,
I haven't! I'll get a phone plugged in and give it a go, thank you!
Mike
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mikeyb31
Newbie
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Message 4 of 5

Re: Internet dropping randomly - help appreciated

Hi imjolly,

Tried plugging in a phone but unfortunately it's wireless, there is a slight low buzz. Will get a cabled phone plugged in to test soon.

Cheers

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Message 5 of 5

Re: Internet dropping randomly - help appreciated

with wireless the norm for many is a dull hum and anything else is a problem



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