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Grekovic93
Aspiring Contributor
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Message 1 of 37

Internet drops several times everyday

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This is happening from a long time.
I'm a tenant of a share house and we have BT Infinity 2. We use to have 60/20 but lately we had 15/3 and sometimes internet drops.
So I contacted BT by chat and an engineer came last Saturday. He changed a socket because the one we had it was very old. So after that he asked me to do a speedtest and we had 50/20. After one hour internet starts to drop from that day till today I don't know how many times happened ( orange led and the B led orange as well).

I read some posts in here and people found a solution changing the router so I don't know. I hope someone can help me

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36 REPLIES 36
Distinguished Sage
Distinguished Sage
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Message 2 of 37

Re: Internet drops several times everyday

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Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Grekovic93
Aspiring Contributor
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Message 3 of 37

Re: Internet drops several times everyday

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Thanks for reply. We don't use phone we just have broadband. I will get one today and I will try later after work.
I will write around 6pm
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Distinguished Sage
Distinguished Sage
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Message 4 of 37

Re: Internet drops several times everyday

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A noisy phone line is the most common cause of disconnections. This cannot normally be detected by the BT line test.

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Grekovic93
Aspiring Contributor
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Message 5 of 37

Re: Internet drops several times everyday

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Hello. I did the test and no noise. The voice said fine line test.
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Distinguished Sage
Distinguished Sage
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Message 6 of 37

Re: Internet drops several times everyday

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@Grekovic93 wrote:
Hello. I did the test and no noise. The voice said fine line test.

Are you sure as the announcement normally only says quiet line test. Did you use a corded phone

have you tried using test socket with a filter?



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Grekovic93
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Message 7 of 37

Re: Internet drops several times everyday

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Yes it says quite line test and no noise. I'm using a cordless phone. Thanks
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Distinguished Sage
Distinguished Sage
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Message 8 of 37

Re: Internet drops several times everyday

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XNormally with cordless phone you get a dull hum on quiet line test

are you using test socket with a filter to see if that helps



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Grekovic93
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Message 9 of 37

Re: Internet drops several times everyday

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No I'm using the master socket 5c. Internet now is ok with blu led.
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Distinguished Sage
Distinguished Sage
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Message 10 of 37

Re: Internet drops several times everyday

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If it starts to drop again then try test socket by removing fron of 5c and test socket is now visible



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