cancel
Showing results for 
Search instead for 
Did you mean: 
Grekovic93
Aspiring Contributor
236 Views
Message 11 of 37

Re: Internet drops several times everyday

Go to solution
Ok thanks
0 Ratings
Reply
Grekovic93
Aspiring Contributor
221 Views
Message 12 of 37

Re: Internet drops several times everyday

Go to solution
Ok internet didn't drop for more than 24 hours. this morning just started again. Same orange led and orange B . Now I plugged the router to the test socket. It's working fine but what I have to do if it drops again even like that? Thanks
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
214 Views
Message 13 of 37

Re: Internet drops several times everyday

Go to solution

If it works without a problem in the test socket, but  disconnects if you plug it elsewwhere, then there is an issue with your internal wiring.

Do you have any other phone sockets or extension wiring?

Leave it in the test socket for now, and see if it stays connected.

 

0 Ratings
Reply
Grekovic93
Aspiring Contributor
211 Views
Message 14 of 37

Re: Internet drops several times everyday

Go to solution
It just did it again. So I don't know what to do. No we have just that one.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
204 Views
Message 15 of 37

Re: Internet drops several times everyday

Go to solution

@Grekovic93 wrote:
It just did it again. So I don't know what to do. No we have just that one.

Recheck the phone line for noise now. Dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.

 

0 Ratings
Reply
Grekovic93
Aspiring Contributor
200 Views
Message 16 of 37

Re: Internet drops several times everyday

Go to solution
No noise..
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
198 Views
Message 17 of 37

Re: Internet drops several times everyday

Go to solution

@Grekovic93 wrote:
No noise..

It could be a faulty home hub, or a very random noise burst on the line.

Its worth doing the following things first, as the home hub configuration can get corrupted.

factory reset the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Then separate and rename the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

Grekovic93
Aspiring Contributor
185 Views
Message 18 of 37

Re: Internet drops several times everyday

Go to solution
Ok. I did it. Thank you. I will write again if something happens.
0 Ratings
Reply
Grekovic93
Aspiring Contributor
169 Views
Message 19 of 37

Re: Internet drops several times everyday

Go to solution
It just happened again after reset, separate SSID and remove smart setup.

Is it possible to get a new router? I don't wanna spend money to buy a new one and then don't resolve the problem..

Thanks
0 Ratings
Reply
Techwizz
Aspiring Expert
167 Views
Message 20 of 37

Re: Internet drops several times everyday

Go to solution
It could be that the router is going faulty, but it's more likely to be a noise issue if the router itself isn't restarting.
0 Ratings
Reply