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Grekovic93
Aspiring Contributor
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Message 11 of 37

Re: Internet drops several times everyday

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Ok thanks
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Grekovic93
Aspiring Contributor
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Message 12 of 37

Re: Internet drops several times everyday

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Ok internet didn't drop for more than 24 hours. this morning just started again. Same orange led and orange B . Now I plugged the router to the test socket. It's working fine but what I have to do if it drops again even like that? Thanks
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Distinguished Sage
Distinguished Sage
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Message 13 of 37

Re: Internet drops several times everyday

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If it works without a problem in the test socket, but  disconnects if you plug it elsewwhere, then there is an issue with your internal wiring.

Do you have any other phone sockets or extension wiring?

Leave it in the test socket for now, and see if it stays connected.

 

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Grekovic93
Aspiring Contributor
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Message 14 of 37

Re: Internet drops several times everyday

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It just did it again. So I don't know what to do. No we have just that one.
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Distinguished Sage
Distinguished Sage
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Message 15 of 37

Re: Internet drops several times everyday

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@Grekovic93 wrote:
It just did it again. So I don't know what to do. No we have just that one.

Recheck the phone line for noise now. Dial 17070 (free call) and select option 2, quiet line test, and see if there is any noise on the line.

 

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Grekovic93
Aspiring Contributor
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Message 16 of 37

Re: Internet drops several times everyday

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No noise..
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Distinguished Sage
Distinguished Sage
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Message 17 of 37

Re: Internet drops several times everyday

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@Grekovic93 wrote:
No noise..

It could be a faulty home hub, or a very random noise burst on the line.

Its worth doing the following things first, as the home hub configuration can get corrupted.

factory reset the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

Then turn Smart Setup off.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
 
Then separate and rename the SSIDs.

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1

Grekovic93
Aspiring Contributor
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Message 18 of 37

Re: Internet drops several times everyday

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Ok. I did it. Thank you. I will write again if something happens.
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Grekovic93
Aspiring Contributor
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Message 19 of 37

Re: Internet drops several times everyday

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It just happened again after reset, separate SSID and remove smart setup.

Is it possible to get a new router? I don't wanna spend money to buy a new one and then don't resolve the problem..

Thanks
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Techwizz
Aspiring Expert
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Message 20 of 37

Re: Internet drops several times everyday

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It could be that the router is going faulty, but it's more likely to be a noise issue if the router itself isn't restarting.
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