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Distinguished Sage
Distinguished Sage
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Message 21 of 37

Re: Internet drops several times everyday

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@Grekovic93 wrote:
It just happened again after reset, separate SSID and remove smart setup.

Is it possible to get a new router? I don't wanna spend money to buy a new one and then don't resolve the problem..

Thanks

If you are still in a contract, then you can ask BT to replace it for free.

If not, then buy your own third party router for about £40.

Normally disconnections are caused by line issues, but home hubs also give problems as well, as they are very sensitive to any line noise, compared to other routers.

Grekovic93
Aspiring Contributor
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Message 22 of 37

Re: Internet drops several times everyday

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Thanks
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Grekovic93
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Message 23 of 37

Re: Internet drops several times everyday

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I bought a new router and nothing change.. I'm done. My landlord said we will change provider..
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Distinguished Sage
Distinguished Sage
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Message 24 of 37

Re: Internet drops several times everyday

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@Grekovic93 wrote:
I bought a new router and nothing change.. I'm done. My landlord said we will change provider..

If its a line problem, the connection will still drop with a new provider. Anyway its up to your landlord if they are the account owner.

All providers except Virgin Media, will use the same cabinet and the same pair of wires.

Moderator
Moderator
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Message 25 of 37

Re: Internet drops several times everyday

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Hi @Grekovic93 

I can help get this fault investigated for you.

I've sent you a private message asking for some details we need to diagnose whats happening for you.

Thanks

Stuart

 

 

Community ModeratorStuartH
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Grekovic93
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Message 26 of 37

Re: Internet drops several times everyday

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Ok after 3 days internet it's not dropping..
Maybe after 50+ open faults they fixed it 😂. Now the problem is just the speed.
As I said we have BT infinity 2 so we should reach like before 60/18.

Speedtest says 9/8.

Engineer supposed to come today after 2pm..
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Moderator
Moderator
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Message 27 of 37

Re: Internet drops several times everyday

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@Grekovic93 all the recent drops will be affecting the speed and the engineer should be able to get that sorted if the fault causing the drops has been fixed. According to the fault notes the engineer visit has been booked for tomorrow Thursday the 28th.

Community ModeratorNeilO
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Grekovic93
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Message 28 of 37

Re: Internet drops several times everyday

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Oh ok. Thanks
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Moderator
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Message 29 of 37

Re: Internet drops several times everyday

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@Grekovic93 No worries, post back and let us know how the visit goes tomorrow.

Community ModeratorNeilO
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Grekovic93
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Message 30 of 37

Re: Internet drops several times everyday

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I don't why I was sure it was today. So I just changed the appointment on Saturday because tomorrow nobody is at home.

So I'll let you know on Saturday. Thanks
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