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Moderator
Moderator
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Message 31 of 37

Re: Internet drops several times everyday

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@Grekovic93 I'm sorry about that, it was definitely booked for Thursday PM with the helpdesk.  I'm not here over the weekend but I'll keep an eye out for your post on Monday and I'll review the engineer notes to see whats been done.

Community ModeratorNeilO
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Grekovic93
Aspiring Contributor
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Message 32 of 37

Re: Internet drops several times everyday

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Tonight I was playing on my PS4 and after 1 hour I started to see lag in my game.
The speedtest was ok but I tried to restart the hub and after that internet started to drop again with orange led.

Now I'm thinking.. I saw the old messages from 61988 when the first time happened that I contacted BT . It was 23th of May same date BT renamed the broadband contract..

Something maybe went wrong with that..



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Grekovic93
Aspiring Contributor
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Message 33 of 37

Re: Internet drops several times everyday

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Sorry guys I think it was just restarting and it was normal to drop.

I have paranoia 😂
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Grekovic93
Aspiring Contributor
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Message 34 of 37

Re: Internet drops several times everyday

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Habemus Internet!

The engineer just left. He found a fault in my house and one outside.

I can see now my beautiful 44/17 😭😭😭

I'm crying from happiness.. thank you everyone !
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Techwizz
Aspiring Expert
115 Views
Message 35 of 37

Re: Internet drops several times everyday

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Great news, but you will be charged if he found a fault in your house.
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Grekovic93
Aspiring Contributor
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Message 36 of 37

Re: Internet drops several times everyday

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My landlord is rich no problem ahah
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Techwizz
Aspiring Expert
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Message 37 of 37

Re: Internet drops several times everyday

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It will be billed to the account holder, if the landlord is, then you'll be ok. 🙂

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