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spock999
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Message 1 of 14

Internet goes down - only comes back when I restart my home Hub

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Hi,

 

Over the last couple of days, I have lost the internet two or three times. My Home Hub shows that broadband is connected but I cannot get the internet back without restarting the hub. I am running on iMac El Capitan 10.11.6.

 

I notice that my home hub had a firmware update on 20 January to version SG4B1000B522. It makes me wonder if there is a problem with this version of the firmware. It strikes me as very significant that the update was so recent and that only restarting the hub solves the problem.

 

Grateful for any advice/help.

 

Thanks.

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Message 2 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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Are you connected via wireless, or an Ethernet connection?

 

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spock999
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Message 3 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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Both!
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Message 4 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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@spock999 wrote:
Both!

So it drops if the iMac is connected via an Ethernet cable, with the wireless on the iMac switched off, to avoid any conflict?

You should only enable the one interface.

 

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spock999
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Message 5 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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I have never had a problem before! It also doesn't work on my MacBookPro and my wifes iPad which are both connected by wireless.

 

It seems to take a few hours before there is a problem but there is no doubt in my mind that it is related to the hub in some way.

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Message 6 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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It could be the firmware update, as a number of people on the forum have reported problems.

 

Have you tried a factory reset of the home hub?

See Factory reset your home hub

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spock999
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Message 7 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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No. I must confess I don't want to lose any settings as it has been in situ for so long I don't know what they all are
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spock999
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Message 8 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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And anyway, if I do that the firmware will only update itself quite soon!
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Message 9 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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@spock999 wrote:
No. I must confess I don't want to lose any settings as it has been in situ for so long I don't know what they all are

Usually after a firmware upgrade, its best to do a factory reset, as there may be changes in the configuration as a result of the firmware change.

 

You should only lose any extra settings that you have added, like any port forwarding rules. Wireless SSID and password will revert to the one written on the card, and you may have to disable Smart Setup.

 

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Message 10 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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@spock999 wrote:
And anyway, if I do that the firmware will only update itself quite soon!

The factory reset will use the new firmware version, it will not revert to the old one.

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