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spock999
Contributor
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Message 11 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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OK. I have done the factory reset. As you say not as major a deal as I had thought!

 

Of course, now I need to wait a while (48hrs or so!) to check that all remains OK. If it remaisn OK I will come back and mark it as the solution.

 

Thank you for your assistance.

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Distinguished Sage
Distinguished Sage
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Message 12 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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See how it goes. The problem with firmware upgrades, is that there may be changes in the configuration file which are needed by the new firmware. By doing a factory reset, you load the default configuration that goes with that firmware.

 

Many router manufacturers recommend a factory reset after a firmware upgrade, to avoid such  issues.

 

 

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spock999
Contributor
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Message 13 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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I can see that. However, when the update occurs automatically overnight how are you to know when it is necessary? Only when it goes pear-shaped!!

 

Hopefully it is better now and as you say we shall see.

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spock999
Contributor
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Message 14 of 14

Re: Internet goes down - only comes back when I restart my home Hub

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All OK after a week so it looks like that sorted it.

 

Thank you.

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