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xbrent97
Beginner
246 Views
Message 1 of 16

Internet keeps cutting out.

Hi,

Been having some issues with my broadband the past few days where it keeps cutting out. Every time the broadband cuts out I usually get an orange flashing light on the Hub 6.

I have edited out some IP addresses, Mac ect.

Here is my event log:

20:01:11, 23 Apr.,:HTTP UserAdmin login from 192.168.1.67 successfully
20:01:11, 23 Apr.,:HTTP UserAdmin login from 192.168.1.67 successfully
20:01:04, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
20:01:00, 23 Apr.,ppp1:New DYN ROUTE is added [81.***.**.***/32 gw ]
20:01:00, 23 Apr.,ppp1:New DYN ROUTE is added [81.***.57.***/32 gw ]
20:01:00, 23 Apr.,ppp1:PPP: PPP INFO 81.***.57.,81.***.56.***
20:00:55, 23 Apr.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
20:00:55, 23 Apr.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
20:00:55, 23 Apr.,:WAN: SENSING AUTO VDSL
20:00:54, 23 Apr.,ppp1:PPP: PPP INFO
20:00:53, 23 Apr.,ppp:PPP: IPCP_NAK
20:00:53, 23 Apr.,ppp:PPP: CHAP_SUCCESS
20:00:53, 23 Apr.,ppp:PPP: CHAP_RESPONSE
20:00:53, 23 Apr.,ppp:PPP: LCP_GOOD_ACK
20:00:53, 23 Apr.,ppp:PPP: LCP_REQUEST
20:00:53, 23 Apr.,:PPPoE error: timeout
20:00:44, 23 Apr.,:PPPoE error: timeout
20:00:39, 23 Apr.,:HTTP UserBasic login from 192.168.1.67 successfully
20:00:39, 23 Apr.,:PPPoE error: timeout
20:00:35, 23 Apr.,:HTTP UserBasic login from 192.168.1.67 successfully
20:00:33, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 started by 192.168.1.64
20:00:33, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 by 192.168.1.64 requested
20:00:33, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
20:00:26, 23 Apr.,ptm0.101:VLAN VLAN_DATA connected
20:00:26, 23 Apr.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
20:00:26, 23 Apr.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
20:00:26, 23 Apr.,dsl:VDSL link Up: Down Rate=79022Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=4.00dB
20:00:15, 23 Apr.,:The LAN DHCP Server is active
20:00:12, 23 Apr.,:VLAN VLAN_DATA disconnected
20:00:12, 23 Apr.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
20:00:08, 23 Apr.,:The LAN DHCP Server is inactive
20:00:06, 23 Apr.,ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
20:00:02, 23 Apr.,ppp1:The DYN ROUTE [81.139.56.100/32 gw ] is deleted
20:00:02, 23 Apr.,ppp1:The DYN ROUTE [81.139.57.100/32 gw ] is deleted
20:00:00, 23 Apr.,ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
19:59:59, 23 Apr.,dsl:VDSL Link Down: duration was 704 seconds
19:59:19, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:57:09, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:55:04, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:53:00, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:51:20, 23 Apr.,BR_LAN:The DHCP options that are offered by the device (id:6): DiscoverOptions: 53,57,55,61,12 | DiscoverOption55: 3,1,252,42,6,12 | RequestOptions: 53,50,54,57,55,61,12 | RequestOption55: 3,1,252,42,6,12 | HostName: localhost | VendorId:
19:51:20, 23 Apr.,:DHCP Confirmation of Request
19:51:20, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:51:20, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 started by 192.168.1.64
19:51:20, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 by 192.168.1.64 requested
19:51:20, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:51:17, 23 Apr.,wl1:A WiFi device <*******> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:51:09, 23 Apr.,wl1:Device <*********> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:42, 23 Apr.,BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,119,252 | HostName: ******** | VendorId:
19:50:42, 23 Apr.,:DHCP Confirmation of Request
19:50:42, 23 Apr.,BR_LAN:The DHCP options that are offered by the device (id:1): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,119,252 | HostName: iPhone | VendorId:
19:50:37, 23 Apr.,:DHCP Confirmation of Request
19:50:37, 23 Apr.,wl1:A WiFi device <*******1A> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:37, 23 Apr.,wl1:A WiFi device <********> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:32, 23 Apr.,wl0:A WiFi device <********> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
19:50:30, 23 Apr.,wl0:A WiFi device <*********> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
19:50:29, 23 Apr.,BR_LAN:The DHCP options that are offered by the device (id:5): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,55,57,61,50,51,12 | RequestOption55: 1,121,3,6,15,119,252 | HostName: ******* | VendorId:
19:50:29, 23 Apr.,:DHCP Confirmation of Request
19:50:29, 23 Apr.,BR_LAN:The HTTP headers offered by the device (id:5, [unknown User-Agent]): Connection: close
19:50:26, 23 Apr.,wl1:A WiFi device <********80> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:22, 23 Apr.,BR_LAN:The DHCP options that are offered by the device (id:7): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,15,3,6,44,46,47,31,33,121,249,43 | HostName: ******* | VendorId: MSFT 5.0
19:50:22, 23 Apr.,:DHCP Confirmation of Request
19:50:19, 23 Apr.,wl1:A WiFi device <********31> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:15, 23 Apr.,ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
19:50:15, 23 Apr.,:The LAN DHCP Server is active
19:50:14, 23 Apr.,:The LAN DHCP Server is inactive
19:50:07, 23 Apr.,wl1:Device <********A9> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:07, 23 Apr.,wl0:Device <********> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
19:50:07, 23 Apr.,wl1:Device <*******> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:07, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 ended by 192.168.1.64
19:50:07, 23 Apr.,wl0:Device <*******$0> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV5G])
19:50:07, 23 Apr.,wl1:Device <********1> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
19:50:06, 23 Apr.,wl1:WLAN has been deactivated (BTWifi-X) (band : 2.4GHz).
19:50:06, 23 Apr.,:TR69 sending SetParameterValuesResponse message
19:50:06, 23 Apr.,ppp1:TR69 receiving SetParameterValues message
19:50:05, 23 Apr.,:New STATIC ROUTE is added [********7/32 gw 0.0.0.0]
19:50:05, 23 Apr.,:New STATIC ROUTE is added [*******/32 gw 0.0.0.0]
19:50:05, 23 Apr.,:New STATIC ROUTE is added [*******/32 gw 0.0.0.0]
19:50:05, 23 Apr.,:The LAN DHCP Server is active
19:50:05, 23 Apr.,:The LAN DHCP Server is inactive
19:50:05, 23 Apr.,wl0:WLAN has been activated (BTWifi-X) (band : 5GHz).
19:50:05, 23 Apr.,wl0:WLAN has been activated (BTWifi-with-FON) (band : 5GHz).
19:50:05, 23 Apr.,wl1:WLAN has been activated (BTWifi-X) (band : 2.4GHz).
19:50:05, 23 Apr.,wl1:WLAN has been activated (BTWifi-with-FON) (band : 2.4GHz).
19:50:05, 23 Apr.,:TR69 sending SetParameterValuesResponse message
19:50:05, 23 Apr.,ppp1:TR69 receiving SetParameterValues message
19:50:04, 23 Apr.,��� ��� ��:TR69 sending AddObjectResponse message
19:50:04, 23 Apr.,ppp1:TR69 receiving AddObject message
19:50:04, 23 Apr.,��� ��� ��:TR69 sending AddObjectResponse message
19:50:04, 23 Apr.,ppp1:TR69 receiving AddObject message
19:50:04, 23 Apr.,��� ��� ��:TR69 sending AddObjectResponse message
19:50:04, 23 Apr.,ppp1:TR69 receiving AddObject message
19:50:04, 23 Apr.,:TR69 sending GetParameterValuesResponse message
19:50:04, 23 Apr.,ppp1:TR69 receiving GetParameterValues message
19:50:03, 23 Apr.,ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
19:50:03, 23 Apr.,ppp1:TR69 receiving InformResponse message
19:50:01, 23 Apr.,ppp1:TR69 event found : 6 CONNECTION REQUEST
19:50:01, 23 Apr.,ppp1:TR69 event found : 4 VALUE CHANGE
19:50:01, 23 Apr.,ppp1:TR69 sending Inform message
19:49:59, 23 Apr.,ppp1:TR69 event found : 6 CONNECTION REQUEST
19:49:59, 23 Apr.,ppp1:TR69 event found : 4 VALUE CHANGE
19:49:58, 23 Apr.,ppp1:TR69 sending Inform message
19:49:56, 23 Apr.,ppp1:TR69 creating new session with ACS
19:49:53, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:49:52, 23 Apr.,ppp1:TR69 ConnectionRequest Failed
19:49:52, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:49:48, 23 Apr.,ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
19:49:43, 23 Apr.,��:TR69 sending SetParameterAttributesResponse message
19:49:43, 23 Apr.,ppp1:TR69 receiving SetParameterAttributes message
19:49:42, 23 Apr.,:TR69 sending GetParameterValuesResponse message
19:49:42, 23 Apr.,ppp1:TR69 receiving GetParameterValues message
19:49:41, 23 Apr.,ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
19:49:41, 23 Apr.,ppp1:TR69 receiving InformResponse message
19:49:39, 23 Apr.,ppp1:TR69 event found : 6 CONNECTION REQUEST
19:49:39, 23 Apr.,ppp1:TR69 event found : 4 VALUE CHANGE
19:49:39, 23 Apr.,ppp1:TR69 sending Inform message
19:49:37, 23 Apr.,ppp1:TR69 event found : 6 CONNECTION REQUEST
19:49:37, 23 Apr.,ppp1:TR69 event found : 4 VALUE CHANGE
19:49:37, 23 Apr.,ppp1:TR69 sending Inform message
19:49:35, 23 Apr.,ppp1:TR69 creating new session with ACS
19:49:33, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:49:32, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:49:32, 23 Apr.,ppp1:TR69 ConnectionRequest Failed
19:49:32, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:49:32, 23 Apr.,ppp1:TR69 ConnectionRequest Failed
19:49:32, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:49:28, 23 Apr.,ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
19:49:28, 23 Apr.,Ŷ<RǶ:TR69 sending GetParameterValuesResponse message
19:49:28, 23 Apr.,ppp1:TR69 receiving GetParameterValues message
19:49:28, 23 Apr.,:TR69 sending SetParameterValuesResponse message
19:49:28, 23 Apr.,ppp1:TR69 receiving SetParameterValues message
19:49:26, 23 Apr.,ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
19:49:26, 23 Apr.,ppp1:TR69 receiving InformResponse message
19:49:25, 23 Apr.,ppp1:TR69 event found : 0 BOOTSTRAP
19:49:25, 23 Apr.,ppp1:TR69 sending Inform message
19:49:23, 23 Apr.,ppp1:TR69 event found : 0 BOOTSTRAP
19:49:23, 23 Apr.,ppp1:TR69 sending Inform message
19:49:22, 23 Apr.,:HTTP UserAdmin login from 192.168.1.67 successfully
19:49:20, 23 Apr.,ppp1:TR69 creating new session with ACS
19:49:14, 23 Apr.,ppp1:TR69 connectivity to (pbthdmw.bt.m) has been closed
19:49:14, 23 Apr.,:TR69 sending SetParameterValuesResponse message
19:49:14, 23 Apr.,ppp1:TR69 receiving SetParameterValues message
19:49:12, 23 Apr.,ppp1:TR69 connectivity to (pbthdmw.bt.m) has been initiated
19:49:12, 23 Apr.,ppp1:TR69 receiving InformResponse message
19:49:11, 23 Apr.,ppp1:TR69 event found : 4 VALUE CHANGE
19:49:11, 23 Apr.,ppp1:TR69 sending Inform message
19:49:09, 23 Apr.,ppp1:TR69 event found : 4 VALUE CHANGE
19:49:09, 23 Apr.,ppp1:TR69 sending Inform message
19:49:08, 23 Apr.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
19:49:06, 23 Apr.,ppp1:TR69 creating new session with ACS
19:48:59, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:48:49, 23 Apr.,ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
19:48:49, 23 Apr.,ppp1:WAN DHCPv6 Mode : Statefull
19:48:49, 23 Apr.,ppp1:New DYN ROUTE is added [*******0/32 gw ]
19:48:49, 23 Apr.,ppp1:New DYN ROUTE is added [********/32 gw ]
19:48:49, 23 Apr.,ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0
19:48:49, 23 Apr.,ppp1:PPP: PPP INFO *******0,*******100
19:48:44, 23 Apr.,:WAN: SENSING AUTO VDSL
19:48:44, 23 Apr.,ppp1:PPP: PPP INFO
19:48:43, 23 Apr.,ppp:PPP: IPCP_NAK
19:48:43, 23 Apr.,ppp:PPP: CHAP_SUCCESS
19:48:43, 23 Apr.,ppp:PPP: CHAP_RESPONSE
19:48:43, 23 Apr.,ppp:PPP: LCP_GOOD_ACK
19:48:43, 23 Apr.,ppp:PPP: LCP_REQUEST
19:48:42, 23 Apr.,:PPPoE error: timeout
19:48:33, 23 Apr.,:PPPoE error: timeout
19:48:28, 23 Apr.,:PPPoE error: timeout
19:48:22, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 started by 192.168.1.64
19:48:22, 23 Apr.,wl1:IGMP group 224.0.1.187 on interface wl1 by 192.168.1.64 requested
19:48:21, 23 Apr.,wl1:IGMP join received for group 224.0.1.187 on interface wl1
19:48:15, 23 Apr.,ptm0.101:VLAN VLAN_DATA connected
19:48:15, 23 Apr.,:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
19:48:15, 23 Apr.,:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
19:48:15, 23 Apr.,dsl:VDSL link Up: Down Rate=79053Kbps, Up Rate=20000Kbps, SNR Margin Down=0.00dB, SNR Margin Up=4.00dB
19:48:02, 23 Apr.,:HTTP UserBasic login from 192.168.1.67 successfully
19:48:01, 23 Apr.,:HTTP UserBasic login from 192.168.1.67 successfully
19:47:48, 23 Apr.,:HTTP UserBasic login from 192.168.1.67 successfully
19:47:46, 23 Apr.,:HTTP UserBasic login from 192.168.1.67 successfully
19:47:27, 23 Apr.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
19:47:22, 23 Apr.,:VLAN VLAN_DATA disconnected
19:47:22, 23 Apr.,:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
19:47:18, 23 Apr.,ppp1:The DYN ROUTE [********00/32 gw ] is deleted
19:47:18, 23 Apr.,ppp1:The DYN ROUTE [********100/32 gw ] is deleted
19:47:17, 23 Apr.,dsl:VDSL Link Down: duration was 125 seconds
19:47:08, 23 Apr.,ppp1:TR69 ConnectionRequest Failed
19:47:08, 23 Apr.,ppp1:TR69 ConnectionRequest: processing request from ACS
19:47:04, 23 Apr.,ppp1:TR69 connectivity to (pbthdmw.bt.m) has been closed
19:47:04, 23 Apr.,��:TR69 sending SetParameterAttributesResponse message
19:47:04, 23 Apr.,ppp1:TR69 receiving SetParameterAttributes message
19:47:03, 23 Apr.,:TR69 sending GetParameterValuesResponse message
19:47:03, 23 Apr.,ppp1:TR69 receiving GetParameterValues message
19:47:03, 23 Apr.,��:TR69 sending SetParameterAttributesResponse message
19:47:03, 23 Apr.,ppp1:TR69 receiving SetParameterAttributes message
19:47:03, 23 Apr.,Ŷ<RǶ:TR69 sending GetParameterValuesResponse message
19:47:03, 23 Apr.,ppp1:TR69 receiving GetParameterValues message
19:47:02, 23 Apr.,:TR69 sending SetParameterValuesResponse message
19:47:02, 23 Apr.,ppp1:TR69 receiving SetParameterValues message
19:47:01, 23 Apr.,ppp1:TR69 connectivity to (pbthdmw.bt.m) has been initiated
19:47:01, 23 Apr.,ppp1:TR69 receiving InformResponse message
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15 REPLIES 15
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Internet keeps cutting out.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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xbrent97
Beginner
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Message 3 of 16

Re: Internet keeps cutting out.

Hi Keith,

I have just tried this with the landline and there seems to be a quiet little fuzz noise down the line, it’s very faint the sound.

Regards,
Brent.
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Distinguished Sage
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Message 4 of 16

Re: Internet keeps cutting out.


@xbrent97 wrote:
Hi Keith,

I have just tried this with the landline and there seems to be a quiet little fuzz noise down the line, it’s very faint the sound.

Regards,
Brent.

Its probaby intermittent and you may have to listen when you get the disconnection.

What does your master phone socket look like?

Master socket with one socket

Or

Master socket with two sockets

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xbrent97
Beginner
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Message 5 of 16

Re: Internet keeps cutting out.

Top left.
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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: Internet keeps cutting out.


@xbrent97 wrote:
Top left.

Can you connect things up as shown below, and leave it for a day, and see if you still get the disconnections?

infinity_test.jpg

 

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xbrent97
Beginner
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Message 7 of 16

Re: Internet keeps cutting out.

Hi Keith,

I spoke to BT on the phone, they said that there will be a specialist engineer to take a look at this issue. The guy on the phone reckoned the fault was coming from outside the property, possibly with the telegraph pole, cabinet or exchange.

I’ll just wait until Friday when the engineer comes out.

Thank you for the help in the meantime.
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Distinguished Sage
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Message 8 of 16

Re: Internet keeps cutting out.

Its quite common to get an intermittent  bad connection between the front socket of the bottom section. and the test socket, which is why I suggested that you tried to prove it.

 

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xbrent97
Beginner
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Message 9 of 16

Re: Internet keeps cutting out.

I couldn’t do this anyways. A couple of years back when I was with Virgin Media, they installed their own phone socket in my living room where I wanted the router. However the BT phone socket is at the bottom of the stairs. When I moved to BT we had the router and house phone on the stairs, which wasn’t ideal because the power cords were all over the floor. So a few weeks after the install, an engineer who works for openreach who was a close family friend put an extension from the main socket BT socket to the Virgin Media socket in the living room. He disconnected the Virgin wires and plugged in the extension line what runs from the BT socket and along the skirting board into the Virgin socket.

So I don’t think I’d be able to do it as it’s not the (main) BT socket.
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Message 10 of 16

Re: Internet keeps cutting out.

The problem is, that if the issue is being caused by your internal wiring, you would be charged for any visit.

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