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Expert
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Message 1 of 17

Internet keeps resetting

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Always had a stable connection for 3 years but since last week my router keeps rebooting every few hours , any idea why ?

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Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Internet keeps resetting

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Check your phone line - is there a dial tone?  If there is dial 17070 option 2 should be silent and best with corded phone preferably from test socket with a filter 



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Expert
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Message 3 of 17

Re: Internet keeps resetting

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I’ve got a built in filter and a very old landline phone which I don’t use

3C81D009-0F6B-42E2-BEBA-F80D49D8A60E.jpeg

when I press two I hear a quiet but steady hissing sound 

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Expert
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Message 4 of 17

Re: Internet keeps resetting

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Is that correct ?its syncing at 80/20 which is unusually fast for my line. It’s usually about 75/18

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Expert
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Message 5 of 17

Re: Internet keeps resetting

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Router keeps rebooting twice per day ?

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Sage
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Message 6 of 17

Re: Internet keeps resetting

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Probably becaust you have noise on your line. Ring 151 and report a noisy line.

Expert
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Message 7 of 17

Re: Internet keeps resetting

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Ok thanks. Do I call it on landline or my mobile ?

 

will I be able to get through as it’s corona virus out break. And will I likely need to get an engineer out ?

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Expert
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Message 8 of 17

Re: Internet keeps resetting

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Engineer visit booked thanks
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Expert
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Message 9 of 17

Re: Internet keeps resetting

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2ADCC579-6C90-41B4-9C95-7F8DC77D4E77.jpeg

The helpful bloke on the phone said it would be an £85 charge if the equipment was damaged my end which I agree too as I’ve definitely not touched the sockets or the router ever since I moved in early 2019

 

the mk2 socket however looks abit odd as it looks like it’s not joined together properly so my concern is the ex tenants may have done a botch job? Picture attached 

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Recognised Expert
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Message 10 of 17

Re: Internet keeps resetting

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@Venomxwrote:
Engineer visit booked thanks

I am unsure how the "engineer" will be able to check your internal wiring for, as I understand it, home visits requiring entry will not be carried out until June.

Did they give you a date?

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