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Expert
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Message 11 of 17

Re: Internet keeps resetting

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He read out some covid 19 warnings which I had to agree to.

Including... " Are you self isolating " " Is anyone in your home self isolating " and " Are anybody in your home high risk for the covid " of which I answered no to.

He also asked would there be any restrictions i.e stairs, pets, locked doors etc

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Expert
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Message 12 of 17

Re: Internet keeps resetting

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Maybe you are right then. it says " our engineers arent going inside homes during lockdown " in the email

but the guy on the phone said he may need to come in ? Confused

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Expert
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Message 13 of 17

Re: Internet keeps resetting

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Ok I phoned up again. They said there are new procedures in place whereby they can enter the premises if I consent to it.
They will also clean surfaces and be distancing themselves
Recognised Expert
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Message 14 of 17

Re: Internet keeps resetting

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Thanks. That is indeed good news. 

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Expert
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Message 15 of 17

Re: Internet keeps resetting

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17070 option 2 should be silent and best with corded phone preferably from test socket with a filter 

I tried this and I get a hissing sound / static sound. Does that indicate a problem ?

It is a very old phone to be fair 

is it likely he will have to enter the premesis or just do the work externally?

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Sage
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Message 16 of 17

Re: Internet keeps resetting

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Yes and not necessarily.

Aspiring Contributor
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Message 17 of 17

Re: Internet keeps resetting

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I've been having the same issue since Feb 2 years was fine now none stop resetting line test is fine just just still cant get a fix 

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