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Message 1 of 2

Internet randomly dropping when it feels like it

My Mam had to get a new infinity hub cause the old one stopped working and since we have the new all it has been doing is either dropping every 2-4 hours or when it feels like it and won't be able to get back on for another 10-20 mins then it's fine. I've done everything that has been said for it to work but nothing has worked. Someone please help

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Message 2 of 2

Re: Internet randomly dropping when it feels like it

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
if  you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk
Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call
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