My Mam had to get a new infinity hub cause the old one stopped working and since we have the new all it has been doing is either dropping every 2-4 hours or when it feels like it and won't be able to get back on for another 10-20 mins then it's fine. I've done everything that has been said for it to work but nothing has worked. Someone please help
Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/ if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk
Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call