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Rosspalmer
Beginner
704 Views
Message 1 of 9

Internet recently set up and stopped working after 4 hours

I had my internet set up yesterday - fibre optic.

 

It worked well for about 4 hours and then disconnected and hasnt worked since.

 

Tried trouble shooting ideas and resets - no help in online chat or over the phone.

Any other ideas or similar situations.

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8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Internet recently set up and stopped working after 4 hours

Presumably you have BT BROADBAND.  Do you have FTTP OR FTTC

if FTTP you will have something like This ONT fttp_small_ont_2019.jpg



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Rosspalmer
Beginner
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Message 3 of 9

Re: Internet recently set up and stopped working after 4 hours

878B6E47-F19D-40CD-8E96-DED075BE1168.jpeg

This is what I have,
it remained connected for about 4 hours and then cut off  

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Internet recently set up and stopped working after 4 hours

Phone FTTP TEAM for help 08005874787



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Rosspalmer
Beginner
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Message 5 of 9

Re: Internet recently set up and stopped working after 4 hours

  • Yeah spoke to them earlier. But spent ages on the phone. Something they’re looking in too. No real time frame 
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pippincp
Sage
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Message 6 of 9

Re: Internet recently set up and stopped working after 4 hours

Looks like loss of signal (LOS light) lit up.

 

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Rosspalmer
Beginner
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Message 7 of 9

Re: Internet recently set up and stopped working after 4 hours

Is this something I can sort?

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pippincp
Sage
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Message 8 of 9

Re: Internet recently set up and stopped working after 4 hours

No you can't do anything. There's nothing coming down the fibre.

Are you in Preston?

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Rosspalmer
Beginner
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Message 9 of 9

Re: Internet recently set up and stopped working after 4 hours

Spoiler
No Essex. 

very strange, worked for 4 hours after set up and then nothing. Wonder why the issue
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