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Talus
Aspiring Contributor
336 Views
Message 1 of 8

Internet speed Problem.

Hello there,  

I just renewed my contract with BT to  

Superfast Fibre Plus

  • Average 67Mb download speed. Average 18Mb upload speed

But is said would be about 44MB give or take 1 or 2 MB

(Minimum speed 40MB)

The first night and second night i was getting up to 45/49  download speeds Using Bt Wholesale speed checker and some other web sites, Now its changed down to 31/35 the past few days.

I can't see why the speed would be downgraded after 2 nites, is there a issue with the exchange Cabinet in the area.?

 Exchange EVANTON is served by Cabinet 2

 

 

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
327 Views
Message 2 of 8

Re: Internet speed Problem.

can you post stats from your router  if hh6 then advanced settings then technical log information

can you enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome



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Talus
Aspiring Contributor
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Message 3 of 8

Re: Internet speed Problem.

Hi there,  here is what u asked for,

The Data rate and Maximum Rate have been  droped as they were above 40000  last time i check a few nights ago.

Dsl.jpgBt Hub.jpg

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Distinguished Sage
Distinguished Sage
295 Views
Message 4 of 8

Re: Internet speed Problem.

can you try using the test socket with a filter to see if that improves your connection by eliminating your internal wiring and faceplate  when in test socket try quiet line test  dial 17070 option 2  should be quiet apart from the announcement and best with corded phone  if any noise report a phone fault to 151



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Talus
Aspiring Contributor
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Message 5 of 8

Re: Internet speed Problem.

Well i did as your sead and pluged it into the test socket and 
thats better than before

Bt hub 1.jpg

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Internet speed Problem.

speed better and max attainable has increased which is good

did you try quiet line test?



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Talus
Aspiring Contributor
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Message 7 of 8

Re: Internet speed Problem.

I did just now, sounds like a little static on the line that could be cordless phone and i dont have any other phones to test the line

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Internet speed Problem.

as I have posted previously a £5 investment in a cheap corded phone can save you the £129.99 engineer callout fee as one of the first test is check for dial tone and then for noise assuming dial tone  this is best done with a corded phone as cordless often have dull hum and possible interference



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