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ismet_94
Newbie
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Message 1 of 3

Internet speed less than minumim

Hello,

 

Currently the BT homepage says I can achieve 40Mb with superfast fiber unlimited. Ive been told by advisers I should be recieving at least 35Mb however I am consistantly achieving around 26/27Mb.

I have had numerous engineers (4x to be exact) and a new hub router sent and this issue still hasnt been fixed. Has anyone else had this kind of problem and will BT be able to fix this or shall I just change providers?

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Message 2 of 3

Re: Internet speed less than minumim

Just because the Computer says you’re ‘guaranteed’ 40 doesn’t always necessarily mean you can get 40.

What did the Engineers who visited say, did they give a reason why it’s not hitting 35 or 40?
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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Internet speed less than minumim

post stats from hub  if hh6 then advanced settings then technical log information

enter phone number and post results  remember delete number but leave exchange and cab  https://www.btwholesale.com/includes/adsl/main.html



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