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SeanD
Community Manager
Community Manager
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Message 1 of 68

Introducing a UK first - Hybrid Connect

 

The UK’s only unbreakable wi-fi ​

We’ve redefined reliability with our new Hybrid Connect – for an unbreakable home wi-fi connection. It works hand in hand with your Smart Hub 2 to automatically connect you to EE, the UK’s no1. mobile network for reliability, if needed. It’s the UK’s only broadband that’s backed up by mobile for a home connection you can count on. ​

 

Wi-fi hassles are a thing of the past​

As soon as we see your Hybrid Connect kick-in, we get to work. Your broadband will switch over to EE, the UK’s most reliable mobile network, automatically keeping you connected. It also works with Complete Wi-Fi, so whether you’re connected to broadband or the EE network you should still get a signal in those hard-to-reach places. And as soon as we’ve got things sorted, it’ll switch back again, just like that. ​

 

 ​The UK’s only instant connection ​

Switching broadband providers usually means waiting for your broadband to get connected. With Hybrid Connect, there’s no more waiting. We’ll send your Hybrid Connect device out the same day if it’s ordered by 3 pm, with a 24-hour delivery. That means you can get connected instantly, even before your broadband is activated. Leaving you to focus on the things that really matter. ​

 

Help is always at hand​

We can get everything set up for you. Just call us and we’ll come to your home. Our Home Tech Experts are here to make sure your wi-fi always works the best it can for what you need. Choose from 2-hour appointment slots 7 days a week. There’s a small one-off charge for a Home Tech Expert visit, but our friendly advisors are also on hand to help, on the phone or in-store.

 

For more information please visit this link BT Halo and BT Broadband Hybrid connect 

For me information please see this link,  Introducing BT Halo 3 and BT Halo 3+

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Andrew600
Contributor
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Message 2 of 68

Re: Introducing a UK first - Hybrid Connect

I just clicked through to see how much it was etc. Another £2 a month for me which seems very reasonable.

The order summary details what I’ll be paying and says a smart hub 2 is included, but there is no mention at all of the Hybrid Connect device. As that’s essentially what I’m ordering the package for I’m reluctant to proceed if the Hybrid Connect device won’t  be sent with the SH2.

Can  you clarify please. Thanks.

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imjolly
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Message 3 of 68

Re: Introducing a UK first - Hybrid Connect

the hybrid connect is sent to you if you have a loss of broadband and should be with 24hrs of reporting the fault



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J5
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Message 4 of 68

Re: Introducing a UK first - Hybrid Connect

@imjolly  You are thinking of a different product (4G mini hub) as part of the keep connected promise benefit included with Halo product lines.

The hybrid connect is a separate product the customer is sent once they initially order the service and is constantly connected in conjunction with the smart hub 2. If the main broadband goes down the hybrid connect system will kick and and take over within minutes.

In these circumstances the 4G mini hub is sent if the customer moves home, because any other situation the keep connected promise is not needed because of the hybrid connect.

Andrew600
Contributor
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Message 5 of 68

Re: Introducing a UK first - Hybrid Connect


@imjollywrote:

the hybrid connect is sent to you if you have a loss of broadband and should be with 24hrs of reporting the fault


That’s the mini hub isn’t it?

Hybrid connect supposedly connects automatically to 4G within 3 minutes of the broadband going down according to BTs faqs. That’s the attraction, uninterrupted service no matter what. Much better than waiting 24 hours for a mini hub. 
I think I might have found the catch though trawling through the faqs. The hybrid box is only included with Halo 3+ whole home Wi-fi, not the vanilla halo 3. That unsurprisingly costs a lot more.

If I’ve got that right, for the cost of the hybrid box BT have lost an order. Halo 3 offers me nothing that Halo 1 doesn’t already have. I thought it was too good to be true.

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Gary_C
Expert
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Message 6 of 68

Re: Introducing a UK first - Hybrid Connect

Interesting.
Would be interesting to plug into a load balancing router as it would try to use both links at the same time ?

But, its another £10 a month which isn't palatable at the moment.
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garybs29
Recognised Expert
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Message 7 of 68

Re: Introducing a UK first - Hybrid Connect

If I've read it right halo 3 is the old halo 2 so you'd get the new smarthub 2 & the home tech experts as well.

 

FWIW hybrid connect is available on normal fibre 1 & 2 for an extra £7 pm as well

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Gary_C
Expert
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Message 8 of 68

Re: Introducing a UK first - Hybrid Connect

Just noticed, the £10 extra would also include 10 black wifi disks so not as bad as I thought
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Andrew600
Contributor
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Message 9 of 68

Re: Introducing a UK first - Hybrid Connect


@garybs29wrote:

If I've read it right halo 3 is the old halo 2 so you'd get the new smarthub 2 & the home tech experts as well.

 

FWIW hybrid connect is available on normal fibre 1 & 2 for an extra £7 pm as well


I’ve no real need for a SH2 to be honest, no need for Wi-fi discs and definitely no need for tech support, so it would be £7 a month or £0 to wait an hour after reporting a fault for them to switch my BT mobile to unlimited data so I can tether to it until my mini hub arrives.
Think I’ll take the £0 option. 
I’m not knocking it though, it’s a great idea from BT, just not cost effective for me at the moment.

SeanD
Community Manager
Community Manager
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Message 10 of 68

Re: Introducing a UK first - Hybrid Connect


@Andrew600 wrote:

I just clicked through to see how much it was etc. Another £2 a month for me which seems very reasonable.

The order summary details what I’ll be paying and says a smart hub 2 is included, but there is no mention at all of the Hybrid Connect device. As that’s essentially what I’m ordering the package for I’m reluctant to proceed if the Hybrid Connect device won’t  be sent with the SH2.

Can  you clarify please. Thanks.


Hi @Andrew600,

Thanks for the post.  If you place an order for Hybrid Connect then a separate device will be sent along with the Smart Hub 2.  I am sorry that this was not made clear during the order journey,  we are looking at the order confirmation pages to make sure it clearly states what will come with your order.  

Once an order is placed, your order confirmation will list the devices you will receive so you will see Hybrid Connect as part of your order.

Cheers

Sean