Is BT DNS down?

[CanardNoir]

The only way I can get internet access is via 8.8.8.8 as my DNS.

The BT DNS seems not to be working.

[CanardNoir]

Attempting to get to the microsoft support site comes back with an "unable to connect" page (generated locally) suggesting a DNS problem.

I've tried flushing using ipconfig and restarted the PC - same problem.

[licquorice]

Apparently 

https://community.bt.com/t5/General-email-queries/Is-BT-email-down-at-the-moment/td-p/2447192

[is74]

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Most of BT seems to be down so wouldn’t surprise me. 

I can confirm that the “My BT” app is down. Also on down detector there’s over a thousand reports in the last hour (baseline is 25)

[CanardNoir]

Looks like the service status page is also down.

It says it can't find my phone number.

[is74]

I get that too. 

Infuriatingly most of us have done away with our landlines which leaves us no way of checking the service status anyway as it requires a landline number.

Honestly I wonder if any of their staff have ever tried to use their systems 

[CanardNoir]

You're probably not missing anything.

They never say they have a problem especially when they do.

It's only by asking other customers (like here) that you find out it's not a local problem with your own PC or phone.

There is no understanding of (or care for) customers - no idea why. Perhaps it costs too much to care.

[CanardNoir]

🔍 Current Status:
• BT DNS problems are being flagged by users across the UK, including in areas like London, Manchester, and Birmingham.
• The spike in reports suggests intermittent connectivity issues, likely linked to DNS servers not resolving domains properly.
• Some users are unable to access websites unless they switch to alternative DNS providers like Google DNS (8.8.8.8) or Cloudflare (1.1.1.1).

🛠️ What You Can Do:
• Change your DNS settings manually to a public DNS provider. This often bypasses the issue:
• Google DNS: 8.8.8.8 and 8.8.4.4
• Cloudflare DNS: 1.1.1.1 and 1.0.0.1

• Flush your DNS cache:
• On Windows: Open Command Prompt and type ipconfig/flushdns

When can I expect a paycheque from the Customer Service Department?

[licquorice]

Of course you are just telling the people who already know how to change their DNS as they will be the only people to see it.

[CanardNoir]

It's still more than BT have done!

For a Windows 11 PC:-

1. Open Network Settings

•            Right-click the Start button and select Settings
•            Go to Network & Internet
•            Click Ethernet (if wired) or Wi-Fi (if wireless)

1. Access DNS Settings

•            Scroll down and click Edit next to DNS server assignment
•            In the dropdown, select Manual
•            Toggle IPv4 to On

1. Enter New DNS Addresses

•            Preferred DNS:  8.8.8.8 (Google) or  1.1.1.1 (Cloudflare)
•            Alternate DNS:  8.8.4.4 (Google) or  1.0.0.1 (Cloudflare)
•            Click Save

1. (Optional) Flush DNS Cache

•            Press , type , then press Enter
•            In Command Prompt, type:  and hit Enter