Our FTTP is down currently due to a branch going through the line. We’ve been off for a week now.
To help us out, BT have upgraded us to Halo for free for 1 month while things are fixed. I have all the equipment here, and I’ve plugged it all in as instructed.
Things seem to work fine, until I plug the Deco mesh system in. After 1 minute with the Deco plugged in, the EE symbol goes red, then flashing red, then flashing blue, and stays flashing blue. If I wasn’t reliant on the mesh system for WiFi this would be fine, but the BT hub doesn’t cover the whole home.
My theory is, as the deco needs to be plugged directly into the modem, all is fine when the hub is acting as the modem. But when the fibre is down, the hybrid becomes the modem, and the deco is left in the lurch somewhat.
Does anyone have any experience in getting my setup working, or any confirmation of why it isn’t working?
Troubleshooting already carried out includes multiple power cycles of both units. Factory resets of both units. Wifi on and off on the BT hub.
Hi @jaymorgan25 Sorry I don’t fully understand how everything is connected but please note that the Hybrid Connect is simply a 4G modem extension for the SH2 only. The Hybrid Connect only works with the SH2.
The hybrid is connected to the BT hub via Ethernet. Also connected directly to the hub with Ethernet is the WAN in, the main Deco and a switch connecting several other devices.