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TNT555
Aspiring Expert
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Message 21 of 28

Re: Is BT Infinty 2 a joke??

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If your sure your not affected by the poor weather up north.

 

I'd search the forum for the home hub 5 related issue "PPP LCP Send Termination Request" which could trigger the DLM in the cabinet to run higher interleaving levels. If your HH5 has been rebooting and you cannot stop it, the fix is usually to run a openreach modem, HG612 is easiest if you want line stats to check what the DLM has done. whatever happens, You'll still have to wait anything from a few days maybe upto a month for the DLM to reduce/remove interleaving if your line is good enough.

if your that intrested in gaming and pings it also begs the question why in the hell are you using a HH5 or any other ISP's router.

 

My first hop is 14ms with INP=3 delay=8 and interleve depth=1143

BBC.co.uk ping is 22ms

 

I've had lower on the odd day that DLM decides my line is stable with INP=1 and interleve= off, but usually it's back to INP=3 and interleved the next day.

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scotta1980
Aspiring Contributor
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Message 22 of 28

Re: Is BT Infinty 2 a joke??

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hi 

i am not using the hh5 now i think that the hh5 was the problem with all the rebooting it was doing i am running a bt openreach modem now with a tp link router i think the hh5 has caused the problem on the line but it still hasent recoverd that has been three days since changing over to the openreach modem i havent had any reboots since changing but my ping is still hight in the 48-60ms range and my speed has still not recoverd my ping before this problem was around 26ms i have also noticed that my ip profile is diffrent now it was 61mbps but its down to 52.27mbps 

 

her is the latest ping 

 

Ping has started…

PING bbc.co.uk (212.58.244.20): 56 data bytes
64 bytes from 212.58.244.20: icmp_seq=0 ttl=50 time=37.044 ms
64 bytes from 212.58.244.20: icmp_seq=1 ttl=50 time=36.706 ms
64 bytes from 212.58.244.20: icmp_seq=2 ttl=50 time=39.672 ms
64 bytes from 212.58.244.20: icmp_seq=3 ttl=50 time=87.366 ms
64 bytes from 212.58.244.20: icmp_seq=4 ttl=50 time=135.499 ms
64 bytes from 212.58.244.20: icmp_seq=5 ttl=50 time=93.076 ms
64 bytes from 212.58.244.20: icmp_seq=6 ttl=50 time=39.268 ms
64 bytes from 212.58.244.20: icmp_seq=7 ttl=50 time=39.849 ms
64 bytes from 212.58.244.20: icmp_seq=8 ttl=50 time=39.736 ms
64 bytes from 212.58.244.20: icmp_seq=9 ttl=50 time=39.468 ms

--- bbc.co.uk ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 36.706/58.768/135.499/32.678 ms

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astar27
Expert
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Message 23 of 28

Re: Is BT Infinty 2 a joke??

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Unfortunately, an engineer will not reset your line for a ping like that. Most engineers are not interested in ping speeds, all they care about is that you have a stable service which works within the minimum acceptable limits. Unfortunately its not up to the engineer if you get a reset.
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Deathtrap3000
Recognised Expert
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Message 24 of 28

Re: Is BT Infinty 2 a joke??

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"Unfortunately its not up to the engineer if you get a reset."
Its entirely up to the engineer
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N0STIE
Aspiring Expert
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Message 25 of 28

Re: Is BT Infinty 2 a joke??

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Whats the difference between HH5 and BT openreach modem?

 

Do I request that modem from BT for free or do I have to buy it on my own?

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blinkinlight
Contributor
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Message 26 of 28

Re: Is BT Infinty 2 a joke??

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If you have a HH5 you will need to look for one in the sales (they are going for about £20 last time I looked). The difference is the 'modem' component - the Openreach Modem  is a seperate box that you connect the HH5's WAN cable too - so the HH5 becomes a dumber router not using its buit in modem and the Openreach box takes over the line negotiation and data transfer functions (rather than the HH5). Many customers report this works better and resolves reboot issues etc - however (for family use I have had no issues with the HH5 - tho I keep the older HH3 and the router in a box just in case.

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astar27
Expert
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Message 27 of 28

Re: Is BT Infinty 2 a joke??

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@Deathtrap3000 wrote:
"Unfortunately its not up to the engineer if you get a reset."
Its entirely up to the engineer

Deathtrap if engineer cant self serve on woosh, its up to the DCOE helpdesk.

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Deathtrap3000
Recognised Expert
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Message 28 of 28

Re: Is BT Infinty 2 a joke??

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Nope no woosh or dcoe required. A quick call to the automated platform option 3,1,8,4... That simple. If the engineers wants to that is.