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Message 41 of 95

Re: Is BT limiting download speed?

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Hi @matekaneve 

Thanks for posting back and I am sorry that this issue has re-appeared ☹️

We will need your details to look into this again for you.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

In the meantime, can you confirm the exchange you're connected to and I'll check and rule out any potential congestion issues.

Thanks for flagging @licquorice 

Cheers,

Robbie

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matekaneve
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Message 42 of 95

Re: Is BT limiting download speed?

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Thank you @RobbieMac  for getting back to me. I'm on the Alloa exchange and Cabinet 47. Here's a screenshot of the dsl checker as well. Sorry but I haven't received any private message from you Robbie. Could you send it again please.

dsl.png

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Message 43 of 95

Re: Is BT limiting download speed?

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Hi @matekaneve 

Thanks for posting back!

I have checked your exchange and nothing obvious stands out.  Once we get your details and pick this up again we'll be able to see the exact SVLAN you're connected to and whether or not it's over utilised.  

We'll give you a shout when you reach the top of our email queue 😊

Cheers,

Robbie

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matekaneve
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Message 44 of 95

Re: Is BT limiting download speed?

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@RobbieMac Could you send me another private message please with the details. I did't receive the previous one. Thanks in advance!

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Message 45 of 95

Re: Is BT limiting download speed?

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@matekaneve wrote:

@RobbieMac Could you send me another private message please with the details. I did't receive the previous one. Thanks in advance!


Hi @matekaneve 

Sent it again there 😊

Cheers,

Robbie

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matekaneve
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Message 46 of 95

Re: Is BT limiting download speed?

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@RobbieMac Thank you, I just replied with all the requested details.

matekaneve
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Message 47 of 95

Re: Is BT limiting download speed?

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Same again tonight... Speed dropped to about 30-35Mbps. The only difference is that it started at about 7pm... It drives me crazy...
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matekaneve
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Message 48 of 95

Re: Is BT limiting download speed?

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I'm just bumping this. I wonder if anybody managed to do anything? In the last 3 days speed was back to normal and tonight it again started... Since 5pm I'm down to 30-40Mbps. The strange thing is when I start the test it goes right up to 59 and then gradually starts going down to 30Mbps...

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Message 49 of 95

Re: Is BT limiting download speed?

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Hi @matekaneve,

I am sorry that it hasn't been picked up yet. You are next in our queue.

One of my team will be in touch soon 😀

Thanks

DanielS

matekaneve
Contributor
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Message 50 of 95

Re: Is BT limiting download speed?

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@NeilO Good evening! Thank you for calling me tonight. As I described in my private message I sent to you my connection started acting up tonight. The speedtest link you sent me doesn't work, it comes back as "invalid link". I attach here couple of screenshots I've done on the speedtest.net website though.

8350699885835073052883507390468350734140

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