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ApoAlaia
Contributor
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Message 11 of 36

Re: Is it possible to request a DLM reset?

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That might be why about a month ago when I enquired about it - after the latest sync speed drop - I was met with a rather dismissive response.

Now for the sake of argument, let's say that 'shelling out' is not completely out of the question.

What would be the optimal path to a less dismissive reply?

I like having options if regaining some/all the lost bandwidth is a no-go.

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albertj
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Message 12 of 36

Re: Is it possible to request a DLM reset?

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Sorry, slightly confused by your reply.

But you can view the FTTP on Demand Price list here

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ApoAlaia
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Message 13 of 36

Re: Is it possible to request a DLM reset?

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That is not unreasonable, thanks.

What I meant is that when I called BT asking if I could have FTTP instead of FTTC I got a 'ha ha puny human' as a reply (in not so many words).

I don't remember the exact wording from the agent but that was the short or it.

I wonder if I knocked at the wrong door (so to speak) and judging from your latest reply it would seem that I did.

BT and Openreach are now separate entities I believe?

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albertj
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Message 14 of 36

Re: Is it possible to request a DLM reset?

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I don't want to get it wrong, so I copied this: In March 2017, BT Group plc agreed to make Openreach a separate company, Openreach Limited, with its own staff and management, but with the network assets continuing to be owned by BT plc for land-contract reasons, and with Openreach Limited being wholly owned by BT Group plc, BT plc's parent holding company

I've never ordered FTTP on Demand, but I would imagine you would speak to Openreach. I can't see anything about who to speak to on the pages for it, hopefully someone else could advise. You could tweet them: https://twitter.com/OpenreachHelp and they can point you in the right direction.
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ApoAlaia
Contributor
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Message 15 of 36

Re: Is it possible to request a DLM reset?

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Well, if @pippincp sees no hope in my plea for some of the lost bandwidth back is an alternative avenue to pursue.

Is more than what I had when I started this thread.

Sage
Sage
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Message 16 of 36

Re: Is it possible to request a DLM reset?

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Where did I say you had no hope?

Your sync speed is below minimum guaranteed  so call it in and request an engineer.

ApoAlaia
Contributor
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Message 17 of 36

Re: Is it possible to request a DLM reset?

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Nowhere; I said 'if you saw no hope' 🙂

Is there a 'right avenue' to do this? I tried to 'call it in' when the first big drop occurred - some four years ago - and all I got was the 'scripted runaround' that lead nowhere...

Well, it did lead somewhere; it successfully discouraged me from pursuing the matter further for a few years so the agent did do her job but it didn't really lead to solution.

 

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ApoAlaia
Contributor
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Message 18 of 36

Re: Is it possible to request a DLM reset?

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Just tried the 'online' method but basically it lead to 'No Home Hub? No cookies!'

Will try over the phone once I am home.

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Distinguished Sage
Distinguished Sage
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Message 19 of 36

Re: Is it possible to request a DLM reset?

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For information:

The FTTP on Demand price list given is the wholesale cost to ISPs. There will obviously be a mark up by the ISP if you can find one to supply it. It is generally seen as a business product and is expensive to have installed due to the excavation works etc that is needed.

https://www.openreach.co.uk/orpg/home/products/ultrafastfibreaccess/fttpondemand/fttpod.do

https://www.ispreview.co.uk/index.php/2018/03/expensive-reality-uk-fttp-demand-broadband-hits-home.h...

ApoAlaia
Contributor
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Message 20 of 36

Re: Is it possible to request a DLM reset?

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Oh, so I cannot contract it as an individual, I need to find an ISP?

There is only one ISP in Eastbourne that offers FTTP and is the one that may take a while to roll out to my street (rollout is demand lead).

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