That might be why about a month ago when I enquired about it - after the latest sync speed drop - I was met with a rather dismissive response.
Now for the sake of argument, let's say that 'shelling out' is not completely out of the question.
What would be the optimal path to a less dismissive reply?
I like having options if regaining some/all the lost bandwidth is a no-go.
Sorry, slightly confused by your reply.
But you can view the FTTP on Demand Price list here
That is not unreasonable, thanks.
What I meant is that when I called BT asking if I could have FTTP instead of FTTC I got a 'ha ha puny human' as a reply (in not so many words).
I don't remember the exact wording from the agent but that was the short or it.
I wonder if I knocked at the wrong door (so to speak) and judging from your latest reply it would seem that I did.
BT and Openreach are now separate entities I believe?
Where did I say you had no hope?
Your sync speed is below minimum guaranteed so call it in and request an engineer.
Nowhere; I said 'if you saw no hope' 🙂
Is there a 'right avenue' to do this? I tried to 'call it in' when the first big drop occurred - some four years ago - and all I got was the 'scripted runaround' that lead nowhere...
Well, it did lead somewhere; it successfully discouraged me from pursuing the matter further for a few years so the agent did do her job but it didn't really lead to solution.
Just tried the 'online' method but basically it lead to 'No Home Hub? No cookies!'
Will try over the phone once I am home.
The FTTP on Demand price list given is the wholesale cost to ISPs. There will obviously be a mark up by the ISP if you can find one to supply it. It is generally seen as a business product and is expensive to have installed due to the excavation works etc that is needed.
Oh, so I cannot contract it as an individual, I need to find an ISP?
There is only one ISP in Eastbourne that offers FTTP and is the one that may take a while to roll out to my street (rollout is demand lead).