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ryman1989
Newbie
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Message 1 of 2

Is my superfast fibre 2 bneing capped?

I've been on the phone to BT numerous times over the past 2 months and have also had 3 bt openreach engineers. Engineer's can not find a problem. But BT says there is a fault between the line and the cabinet.

My problem is the hub keeps dropping out..which I can kind of live with..but for the past 4 weeks, most days I have only been getting 19mn per second..which is so so slow when I am used to getting 72mb's...  which is great for all the people that live in this house (4 adults, each using a device at any given time)

Has my max data been capped at superfast fibre 1 instead of 2? which I pay for?

Product name:
BT Hub 6A
Serial number:
+084319+NQ64338893
Firmware version:
SG4B1000E01E
Firmware updated:
31-Jul-2019
Board version:
1.0
Gui version:
1.105.0
DSL uptime:
0 Days, 0 Hours 27 Minutes 38 Seconds
Data rate:
1.26 Mbps / 21.18 Mbps
Maximum data rate:
1263 / 39639
Noise margin:
6.1 dB / 12.2 dB
Line attenuation:
27.1 dB
Signal attenuation:
0 dB / 27.1 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
28 MB Uploaded / 689 MB Downloaded
Broadband username:
bthomehub@btbroadband.com
BT Wi-fi:
Not active
2.4 GHz wireless network name:
BTHub6-F36X
2.4 GHz wireless channel:
Smart (Channel 6)
5 GHz wireless network name:
BTHub6-F36X
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
24:20:C7:4A:A7:2F
Software variant:
-
Boot loader:
7.33.1

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Is my superfast fibre 2 bneing capped?

@ryman1989 

It could be an intermittent fault.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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