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JonParker
Beginner
382 Views
Message 1 of 3

Is there a way to register a fibre issue online?

Been on phone for nearly an hour trying to register, know there's a fault as tree gone through cable.

Just seems mad you can't register these online

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2 REPLIES 2
licquorice
Distinguished Sage
Distinguished Sage
377 Views
Message 2 of 3

Re: Is there a way to register a fibre issue online?

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iniltous
Guru
374 Views
Message 3 of 3

Re: Is there a way to register a fibre issue online?

It depends on what the issue is, if you have lost service because of this , you contact your supplier, if it’s a safety or similar issue ( in other words you are acting as a concerned member of the public ) then you can ( as already stated ) contact Openreach directly 

If you contact OR , when it should have been your a provider, and OR turn up on the basis of a ‘safety’ call out, they could just make the cable ‘safe’ and not actually repair or replace it, meaning you then have to report it ‘correctly’ to your provider , obviously delaying the fix.....it’s not guaranteed that OR wouldn’t actually fix the issue on the safety call out , but IMHO not with the risk not contacting your provider if it’s just you affected.

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