I think that our FTTC service has degraded over time. When we moved in 12 months a go I was amazed at getting approx 70 Mbps from a cabinet over 700 metres away.
But recently I have noticed that our speed is lower. We have had openreach out as we were experiencing really poor performance. Line was apparently good but I think something is not right. Our (non BT) router has been having disconnections for no apparent reason (and I have swapped it for a nother good unit of the same type but to no avail). The BT router was dropped as my kids were experiencing poor wi-fi coverage; the draytek vigor 2760 is a bit old but seems to be better in that regard.
Can you advise what I need to post here to help diagnose the issue?
Start with a quiet line test. 17070 option 2, best with corded phone but with cordless you may get a background hum. Any noise report a line problem.
Post the connection stats from the router.
If needed we may ask for more.
Thanks. I will post as soon as I can.
From stats connection time is 39hrs with speed 57mb just above attainable so looks ok.
What about quiet line test?
Thanks. I'll do the quiet line test as soon as I can dig out an old wired phone.
Funnily enough the router lost connection tonight and rebooted itself
There's definitely something up. 3rd router to display this.
Hi @dai_bonehead and welcome back, it's been a while.
Thanks for posting about the connection dropping, sorry you're having a few problems there. The guys are right. Can you check the quiet line test and get back to us with the results and we can take it from there.
So I managed to dig out an old wired phone. Quiet line test was not consistent.
First test, I plugged it into the BT master test socket with a microfilter. I could hear some interference.
Second test, I disconnected the microfilter, and then reconnected the BT faceplate; note that the modem was not connected at this point. Phone was plugged in and then I could also hear interference.
I decided to test again as the first test but with a different microfilter. Line seemed a lot quiter.
Reconnected the faceplate and again quiet.
However, when I plugged in the modem I think I could hear some interference. So I am unsure if this helps or not. What is my next step?