Hi there ive had a fault logged with the bt website for over a week it is just sitting at further diagnostic checks are being done. I ened up with this due to doing the speed checker on bt website and it reported back that my speed was slow for bt infinity 2 considering the rated speed at the cabionet which is just round the corner at the end of my street literally 1 min walk time. but since theres been no more happening i thought maybe somone can see this and find out whats going on here is the fault code
Broadband fault **Edited**
Solved! Go to Solution.
Thanks for your post and welcome back!
Sorry for the delay with your fault. I understand that you reported this over a week ago and you're still no further forward.
Send us over your details and we'll check the progress of your fault from here. Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.
Id like to say thanks to robbiemac for putting through to a good service rep. I had an engineer out "ross" today who really went out his way to get my line upto high quality standards he replaced the full cable from the pole all the way into the house and put a new bt openreach faceplate splitter in. My speed went back up from 56mb to 61 mb however the engineer looked puzzled and cant understand why im not getting the full 76mb because he said the quality of the line was showing up superb and also that the upload speed of my line was getting the full 20mb. but he did everything he could at his end so now the quality of my line right out to the pole is perfect but like i said even the engineer doesnt know why after resetting the profile im only connecting at 61 mb as he said himself the cabinet is only a few doors away from my house. ...
if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results must be done with wired connection btspeedtester
can you enter your phone number and post results remember to delete number wholesale FTTC check
Telephone Number Exchange CARLUKE is served by Cabinet 2
|VDSL Range A (Clean)||80||75.7||20||20||--||Available||--||--|
|VDSL Range B (Impacted)||80||53||20||14.2||--||Available||--||--|
|WBC ADSL 2+||Up to 15||--||13.5 to 17||Available||--||Yes|
|WBC ADSL 2+ Annex M||Up to 15||Up to 1.5||13.5 to 17||Available||--||Yes|
|ADSL Max||Up to 8||--||7 to 8||Available||--||--|
|WBC Fixed Rate||2||--||--||Available||--||Yes|
for the diagnostic speed test it continually giving me an error
as you are still below your bottom estimated speed then get back in touch with mod who is helping you and see if he can arrange a boost engineer visit to try and get speed within estimate.
did engineer leave you in test socket? if you have extension sockets they should not have a dial tone when you are conencted to test socket
we have no extensions the engineer brought a brend new line right into the house and installed a faceplate splitter he said he had done all he can and the rest was up to bt. his words were along the line he thinks bt have oversold the connection or something.. but he also said it could be to do with the cabinet setup.
also the mod dealing with it said he would phone us today but no bodys called yet.