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Smcelhinney
Newbie
407 Views
Message 1 of 6

Issue still unresolved

After more than a year living with Bt Infinity we're at our wits end what started with our connection dropping for an hour at peak times, has now developed into losing broadband for 36 hours at a time. Countless engineers have come out and only seem to make the issue worse.

When I try to connect to broadband it tells me to sign in to network, countless resets and nothing. Phone line has been plugged in and that works fine. Any help would be greatly appreciated.
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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
402 Views
Message 2 of 6

Re: Issue still unresolved

Does this only happen with wireless connected devices, or does it happen with computers connected directly to the home hub using an Ethernet connection?

The only wireless network you should need to sign into, would be BT Wifi or BT FON, are you sure your devices are not trying to connect to that network instead?

 

Which BT home hub do you have?

 

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Smcelhinney
Newbie
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Message 3 of 6

Re: Issue still unresolved

That's for the reply Keith, it's the BT Hub we're being asked to sign into, then I have to go through troubleshooting before going back to square 1 again. And there are currently no devices connected using an Ethernet connection.
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Smcelhinney
Newbie
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Message 4 of 6

Re: Issue still unresolved

Screenshot_20161011-084248.pngThis is an example of the event log from this morning's outage, don't know if that will help at all.

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Distinguished Sage
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Message 5 of 6

Re: Issue still unresolved

which model of BT hub is it also please try using a wired connection if you then have no problems we can then start to help you with possible wireless issues
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Distinguished Sage
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Message 6 of 6

Re: Issue still unresolved

the event log just shows the firewall is working correctly
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