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liamspratt
Newbie
298 Views
Message 1 of 4

Issues with downloading and internet cutting out.

In the last couple of week i have been having an issue downloading, i get good speeds when the download starts but after a while the internet will cut out and the router will need to be restarted for the internet to come live again. I dont know if anyone has had this issue but its becoming rather anoying.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Issues with downloading and internet cutting out.

does it happen using wired and wireless?

 

post stats from hub  if hh5 then troubleshooting then helpdesk 1-12



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liamspratt
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Message 3 of 4

Re: Issues with downloading and internet cutting out.

Wired.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Issues with downloading and internet cutting out.

run btspeedtester and when first test compltes then run diagnostic test and post results 

 

 

btspeedtester



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