I am having connection issues at my new property. The service went live on 28th September and appeared to work well until I had an outage on Saturday (solid orange light on hub). I went through the troubleshooter and that seemed to sort the problem out.
The same thing happened again on Sunday afternoon and used the chat service and it was concluded there was a fault on the line but the service came back before the end of the chat so nothing was done.
The same thing happened again last night and it was confirmed there was a fault on line and an engineer was booked. Of course the minute the chat ended the service re-instated and I got a text saying that as the service was working the engineer had been cancelled.
I have managed to get the engineer booking reinstated but I am worried that this isn't an infrastructure isse and I'll be charged because it's a dodgy hub. Has anyone got any advice?
Hello everybody. I've routed around in my boxes and found my old landline phone but it's cordless - does that make a difference? I have a dial tone and called the quiet line test and the line is crackly - though it could be the cheap cordless phone. I will get a corded phone if that's needed.