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Distinguished Sage
Distinguished Sage
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Message 21 of 26

Re: Just Upgraded to Fibre broadband and Speeds aren't what I expected.


@VortexHD wrote:

In some cases in can be 3 days other times it could be weeks.


But in 99% of cases totally impossible.

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Sage
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Message 22 of 26

Re: Just Upgraded to Fibre broadband and Speeds aren't what I expected.

@VortexHD  Where re you getting that information from? 3 days to several weeks???

As regards the engineer if he said he wasn't qualified to go up the pole I doubt he works for Openreach. More than likely a Qube engineer who can do nothing other than check internal wiring.

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Contributor
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Message 23 of 26

Re: Just Upgraded to Fibre broadband and Speeds aren't what I expected.

Hello,

Its been a day since the Engineer visited and said he fixed the line noise by plugging in a loose cable in the master socket and I have just done another Quiet Line Test on both phones and it has actually gotten worse!!

Since he hasn't done the job for long I'm suspecting he might have plugged the bell wire back? I have seen on youtube that this can slow down your internet so not sure if the 2 are linked or not.

Anyway, I have booked a 2nd Engineer to come out Wednesday and hopefully it's not the same Guy.

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Contributor
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Message 24 of 26

Re: Just Upgraded to Fibre broadband and Speeds aren't what I expected.

Just done a quick search and my Faceplate should filter out any interference from the bell wire.
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Distinguished Sage
Distinguished Sage
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Message 25 of 26

Re: Just Upgraded to Fibre broadband and Speeds aren't what I expected.

did you check for line noise using the test socket to eliminate your internal wiring as causing the problem?



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Message 26 of 26

Re: Just Upgraded to Fibre broadband and Speeds aren't what I expected.

Yeah thats the first thing i tried and its worse in the test socket.

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