cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
in_sight2
Beginner
1,363 Views
Message 1 of 21

Just switched to Fibre and internet speeds are worse!

I live in a small village 5 miles from the exchange and Fibre has just been made available to us. I was getting 2mb download speed before the switch to fibre. I was told I would get a minimum guaranteed speed of 35mb and I am only getting 0.5mb. I was only switched yesterday and I have been told it takes upto 10 days for the speeds to settle.
Am I likely to see any improvement or should I ask to switch back to normal broadband?
0 Ratings
Reply
20 REPLIES 20
gg30340
Distinguished Sage
Distinguished Sage
1,355 Views
Message 2 of 21

Re: Just switched to Fibre and internet speeds are worse!

Would it not be better to try and establish if there is problem before asking to switch back to ADSL broadband.

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

Is there any noise on your phone line? Dial 17070 and select option 2, there should be no noise between the announcements.

Try connecting to the master socket/ test socket and if your problem is still there it could indicate that there is a line fault before the test socket on BT's side.

Test socket.jpg

When you use the test socket make sure that any telephone extensions you have are "dead". There should be no dial tone at any of your phone extensions. If they have a dial tone it means you have star wiring and that is not good for Infinity and will need to be fixed.

 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,352 Views
Message 3 of 21

Re: Just switched to Fibre and internet speeds are worse!

if hh6 then post stats advanced settings then technical log information

enter your phone number and post results  remember delete number but leave exchange and cab  https://www.btwholesale.com/includes/adsl/main.html

are you using the test socket with a filter to see if that improves connection



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
in_sight2
Beginner
1,304 Views
Message 4 of 21

Re: Just switched to Fibre and internet speeds are worse!

Hello, thank you for responding. I am using a double master socket. I have run the BTW speed test and got the following results:

Download speed: 0.61

Upload Speed: 0.02

Ping Latency : 0.00

Please see images of technical data:

Screenshot_20180713-165548.png2018-07-13-18-37-38.jpg

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,294 Views
Message 5 of 21

Re: Just switched to Fibre and internet speeds are worse!

Can you try removing the front plate and possibly the middle section and connecting to the test socket with a filter to see if that helps. test-socket-thumb.jpg

test socket shown by black arrow and middle section by yellow arrow

if you have extension sockets check when connected to test socket that there is no dial tone at any extension socket whether in use or not



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
in_sight2
Beginner
1,277 Views
Message 6 of 21

Re: Just switched to Fibre and internet speeds are worse!

I have tried this and still no change. Thank you for your help.
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,273 Views
Message 7 of 21

Re: Just switched to Fibre and internet speeds are worse!

There is something seriously amiss here and it is not going to improve with the mythical 10 day stabilisation period. You need to go back to CS and get them to fix it.

Hmm, cab 7 was enabled for fibre back in 2014,  I wonder if you are actually connected to another cabinet.

Which village are you in?

0 Ratings
Reply
in_sight2
Beginner
1,256 Views
Message 8 of 21

Re: Just switched to Fibre and internet speeds are worse!

I'm in Crafton. We could only get a Max speed of 2mb on normal broadband and was told that this is due to how far we are from the exchange. When we were connected to fibre on Thurs it caused the phone line to die so they sent an engineer to fix it today (the problem was found to be in the telegraph pole across the road). I got a text today to say it was now all fixed. The phone line works but the internet was no better.
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,248 Views
Message 9 of 21

Re: Just switched to Fibre and internet speeds are worse!

I can't find cab 7 on Google Street view, its supposedly in Mentmore. If that is the case, the checker figures don't stack up.  You would need to be within about 200/300 metres of the cabinet to get the projected speeds. Do you know where the green cabinet is located?

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
1,245 Views
Message 10 of 21

Re: Just switched to Fibre and internet speeds are worse!

Even though exchange a long wat away your street cab must be reasonably close with the dslchecker speed estimate

from the stats you certainly need a broadband engineer visit to sort out your connection so phone customer services and get appointment



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply