In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
Or post the information from the smart hub, using this link.
Could you please post the results from the http://speedtest.btwholesale.com/, including the further diagnostics, this must be done using an Ethernet cable.
Hi thanks for the quick reply..
I have just done this now, however I am not at home right now to get the speed test results.. will post later.
Until we get the requested information it is pointless us commenting any further. Any comment could be totally wrong.
When we see the router info and speed test result we will be in a better position to advise.
1. Product Name: HomeHub5 2. Serial number: +076286+1606001239 3. Firmware version: v0.07.06.01239-BT (Type B) Last updated 23/2/2017 4. Board version: 01 5. VDSL uptime: 2 days, 00:10:01 6. Data Rate: 19999 / 61263 7. Maximum Data Rate: 22510 / 61358 8. Noise Margin: 7.0 / 6.1 9. Line Attenuation: 18.8 / 15.9 10. Signal Attenuation: 0.0 / 0.0 11. Data sent/received: 710.2 MB / 5.7 GB 12. Broadband username: firstname.lastname@example.org