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uktemplar
Newbie
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Message 1 of 4

Lack of BT products since 20th Jan 2014 first day ofvfailure the day it was installed

I ordered BT infinity2 (because I was told I could get infinity 2 speed) the first issue I found out that I can only get infinity 1.

 

Along with the infinity I ordered the Phone line and TV on the 20th of Jan 2014, it is now the 31 Mar 2014 they have just got the pone line sorted, and when my wife said fine now fix the broadband and TV after he wascshown the issue my wife was told we need an engineer for the broadban and an other engineer for the TV. I was informed by BT engineering that they do not have enineers that can do all 3 products is this not a waste of resources and manpower.?

besides all that I have been informed you cant cancel your BT contract untill the engineering team cant fix it, well I think 20th Jan until now is long enough and they still wont let me cancel. Myself and my wife have lost money by taking time off waitingvfor BT and some of them only to find that they havent been booked only a line test,I ask for an engineer for a Saturday and get told they dont work Saturdays,  that is funny how an enginer was at my house lsst weekend trying to fix the issue but only making it worse.

Now I have now raised it with ombudsmen and an email to a UK team member to pass to Managment.

If no reply tomorrow then it will be a letter to the CEO Gavin Paterson to be signed for on delivery

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Lack of BT products since 20th Jan 2014 first day ofvfailure the day it was installed

The moderators of the forum have been informed of your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.


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Moderator
Moderator
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Message 3 of 4

Re: Lack of BT products since 20th Jan 2014 first day ofvfailure the day it was installed

Hi uktemplar,

 

I'm really sorry to hear about the delay in getting your BT services activated, if you need any help with this please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Distinguished Guru
Distinguished Guru
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Message 4 of 4

Re: Lack of BT products since 20th Jan 2014 first day ofvfailure the day it was installed

@uktemplar The mods may take 4-5 days to get back to you but they are a small specialised team who wiill get your problem resolved and will be your one point of contact until then.

 

Give them a chance to get you sorted and you can approach them with compensation resolution.

 

NB. That does not mean what is offered to you is acceptable, their hands are tied to a certain extent.

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