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dan_2004
Aspiring Contributor
892 Views
Message 1 of 26

Latency

Hi

I had an engineer out recently who done a geotech reset not sure what this is but it fixed my high ping well after 2 days the hub reset by itself and the latency has gone sky high and no matter if you reset the hub the latency issue is still high.The speeds are ok but the ping is poor,could you please help out how to solve
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25 REPLIES 25
Distinguished Sage
Distinguished Sage
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Message 2 of 26

Re: Latency

constantly resetting the hub/router will not help your conenction and more likely to make it worse  can you post stats from your router/hub



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dan_2004
Aspiring Contributor
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Message 3 of 26

Re: Latency

Hi ping is 50ms from 7 ms down I’d 38.5 up is 11
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Distinguished Sage
Distinguished Sage
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Message 4 of 26

Re: Latency

if you have a hh6 then go to advanced settings then technical log then admin and posr stats



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dan_2004
Aspiring Contributor
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Message 5 of 26

Re: Latency

What stats do you require?
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Distinguished Sage
Distinguished Sage
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Message 6 of 26

Re: Latency

if hh6 then as per my previous post    https://community.bt.com/t5/Announcements-Guides-Community/Broadband-Top-Tips-to-get-help-on-the-for...



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dan_2004
Aspiring Contributor
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Message 7 of 26

Re: Latency

I’ve got that but there are many stats on the log hence what ones do you require?
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Distinguished Sage
Distinguished Sage
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Message 8 of 26

Re: Latency

the stats look like ones on here https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-2-5-mps/td-p/1809414/page/2

 

advanced settings then technical log then administration



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dan_2004
Aspiring Contributor
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Message 9 of 26

Re: Latency

Product name: BT Hub 6A
Serial number: +084316+NQ72384430
Firmware version: SG4B1000B316
Firmware updated: 06-Dec-2017
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 6 Hours 23 Minutes 44 Seconds
Data rate: 20.00 Mbps / 65.79 Mbps
Maximum data rate: 21289 / 78498
Noise margin: 6.9 dB / 6.1 dB
Line attenuation: 16.6 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 345 MB Uploaded / 11980 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-6WR9
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-6WR9
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: B8:EE:0E:AA:3B:F9
Software variant: -
Boot loader:
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Distinguished Sage
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Message 10 of 26

Re: Latency

Are you using a wired or wireless connection ???
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