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RobV4Wood
Beginner
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Message 1 of 2

Lease Line Install issues

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Has anyone else had issues with extremely long delays on a lease line install? 

I placed an order for a lease line in August 2109 and it is still to be completed. As much as I have an open complaint with BT, I cannot see any progress. I cannot go to the ombudsmen because our company is too large and I believe that if I were to cancel my order and go elsewhere, it would still be Openreach installing the line, which is where the problem seems to lie. The problem being, that if I complain to Openreach, I get directed straight back to BT. Brill.

What should I be doing next? Apparently, the only option is to go legal. This seems extreme and possibly expensive. 

Obviously, there was an issue with lockdown in 2020. I don't feel that excuse still holds water though.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Lease Line Install issues

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@RobV4Wood 

This is the BT Residential forum.

Please post on the BT Business forum for Leased Lines, which is a business product.

https://business.forums.bt.com/

Thanks