How can BT leave my elderly parents for close to a fortnight without an internet connection. They have no transport and rely on it for internet shopping , communication via FaceTime with family and friends and also for TV streaming services
They promised a seamless move from EE to themselves and now my 79 year old parents have no service until at least 9/6/21.
this is shocking service and I feel a complaint to OFCOM brewing. I am completely incensed by this outcome
they have talked to 6 different call centres and it has caused them much upset. Shame on you BT
Welcome to the BT Community and thanks for your post.
I'm sorry for the delay connecting your Parent's service. That's a long time to be waiting as I know how much they rely on having an active connection.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
That's absolutely ridiculous. If I were you I would just cancel the direct debit and go elsewhere.